Director of Renewals

The Opportunity

This is a career-defining opportunity to build something from the ground up. As the Director of Renewals at Sitetracker, you'll transform a fragmented process into a strategic function. Today, renewals are managed by a broad group of CSMs, with inconsistent oversight and limited optimization. You’ll bring structure, focus, and ownership to a mission-critical revenue stream. This isn’t just about extending contracts—it’s about redefining how we retain and expand value with some of the world’s most complex enterprise customers. You'll thrive if you love autonomy and accountability. A top performer will demonstrate a lot of agency to engage with customers and put together valuable contracts that align to the customer & Sitetracker's needs and will own the entire process: forecasting, negotiation, stakeholder management, and storytelling that reinforces customer ROI. They will balance rigor with relationships, and consistently elevate our renewal outcomes. For high-performers who want to architect and lead a high-impact team, this is a rare opportunity to shape the function—and the future—of recurring revenue at Sitetracker.

What You’ll Do

This is a net-new leadership role, which means you’ll own it end-to-end. You’ll design and operationalize the renewal process, define metrics for success, and lead complex negotiations directly with customers. Your focus won’t just be retention—it will be about identifying and unlocking expansion opportunities, aligning tightly with Sales, Customer Success, and Finance. Success means delivering against three major objectives:

1. Rebuild and roll out a scalable, repeatable renewal playbook.

2. Create accurate and proactive renewal forecasts that drive executive confidence.

3. Lead from the front on complex deals, while mentoring a growing team to scale impact.

The Skills You'll Have

SaaS Renewal Contracts

-Personally negotiated and closed complex enterprise SaaS renewals across global markets

-Owned the renewal forecast with 90%+ accuracy over multiple quarters

-Aligned with Legal and Finance to streamline terms and reduce renewal friction

-Collaborated with CSMs and Sales to turn at-risk accounts into multi-year wins

-Led customer conversations that emphasized value realization, not just renewal mechanics

Renewal Playbook

-Built and operationalized the end-to-end SaaS renewal lifecycle across multiple segments

-Developed internal playbooks, templates, and dashboards to standardize execution

-Drove accountability through clear ownership and reporting structures

-Delivered reporting to executive leadership on renewal performance and key blockers

-Integrated renewal milestones into the broader customer journey framework

Background

-Deep experience in enterprise B2B software—ideally in companies with 7-figure ACV and long sales cycles

-Demonstrated ability to influence complex buying centers and navigate procurement processes

-Proven leadership within high-growth SaaS environments

-Experience standing up new teams or functions with cross-functional buy-in

-Strong executive presence and storytelling skills

Within 90 Days, You’ll:

• Conduct a full audit of current renewal workflows, tools, and performance across CSM teams.
• Define and socialize a draft renewal playbook, incorporating early stakeholder feedback.
• Establish renewal forecasting methodology and cadence for executive reporting.
• Lead at least 3 high-value renewal negotiations, demonstrating hands-on leadership.
• Build trust and alignment with Sales, Finance, and Customer Success leaders around the new renewal strategy.

Within 180 Days, You’ll:

• Operationalize the renewal playbook across all customer segments, ensuring adoption and accountability.
• Launch reporting dashboards that track renewal rate, churn risk, and forecast accuracy.
• Coach and mentor internal team members on negotiation tactics and value-based renewal conversations.
• Drive improvement in renewal forecasting accuracy to 90%+.
• Identify key friction points in the renewal lifecycle and propose system or process enhancements.

Within 365 Days, You’ll:

• Achieve consistent execution of renewals through a streamlined, repeatable, and scalable process.
• Deliver measurable improvements in gross and net revenue retention (GRR/NRR).
• Secure multi-year renewals with at least 25% of eligible customers.
• Present quarterly renewal performance insights to executive leadership and board-level stakeholders.
• Lead hiring or internal transition planning for a dedicated renewals function/team if growth supports it.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.