Senior Product Designer I

This Senior Product Designer role involves crafting intuitive, powerful workflows for real users in the field, including network deployment managers and technicians in low-connectivity environments. You will deeply investigate user problems, uncover actual needs, and translate them into elegant, efficient, and high-impact product experiences. The role requires close collaboration with product, engineering, research, customer success, and industry experts to clarify ambiguous problems and deliver designs that drive measurable improvements in usability, adoption, and customer satisfaction.

Must Have

• Uncover user needs through research and define UX direction.
• Create structured UX flows, wireframes, and high-fidelity mockups.
• Validate designs through user testing and feedback.
• Partner with product and engineering for accurate implementation.
• Drive design clarity and quality with ownership and communication.

The Opportunity

This isn’t just a Senior Product Designer role; you’ll craft intuitive, powerful workflows for real users in the field — from network deployment managers to technicians in low-connectivity environments. You’ll investigate user problems deeply, uncover actual needs, and translate them into elegant, efficient, and high-impact product experiences.

You’ll work closely with product, engineering, research, customer success, and industry experts to bring clarity to ambiguous problems and deliver designs that drive measurable improvements in usability, adoption, and customer satisfaction. If you thrive on empathetic discovery, intelligent problem framing, and beautifully implemented software design, this role will suit you well.

What You’ll Do :

• Uncover user needs through research and transform them into clear problem definitions and UX direction.
• Create structured UX flows, wireframes, and high-fidelity mockups aligned with design-system standards.
• Validate designs through user testing, feedback loops, and qualitative/quantitative insights.
• Partner with product and engineering to ensure designs are accurately implemented and feasible.
• Drive design clarity and quality with independent ownership, critical thinking, and strong communication.

The Skills You'll Have:

UX Design & Problem Solving

• Demonstrates deep curiosity and ability to uncover users’ true needs
• Produces highly structured user flows, wireframes, and mockups
• Understands the end-user’s operational context, limitations, and goals
• Design workflows that eliminate friction and improve user clarity
• Shows a thoughtful design process in portfolio work

Agency, Curiosity & Critical Thinking

• Takes initiative and self-directs without close supervision
• Investigates ambiguous problem spaces
• Asks thoughtful questions that clarify needs, constraints, and success outcomes
• Explores and uses modern design and AI tools
• Owns outcomes, not just tasks

User Research

• Conducts interviews, usability testing, and workflow analysis
• Synthesises learnings and extracts actionable insights
• Shares findings that influence product direction
• Balances research depth with product velocity
• Works comfortably in ambiguous, discovery-heavy contexts

UI Design & Visual Craft

• Creates clean, consistent, visually clear interfaces
• Pays strong attention to spacing, hierarchy, and detail
• Works within and contributes to a shared design system
• Demonstrates well-composed visual work in portfolio
• Designs for clarity and intuitive comprehension

Design System Contribution

• Utilizes existing components effectively
• Contributes improvements and new patterns
• Documents design intent and component guidelines
• Advocates for consistency across UX surfaces
• Supports design scalability and shared standards

Within 90 Days, You’ll:

• Develop a strong understanding of Sitetracker users and workflows
• Contribute UX and visual design artefacts to feature development
• Participate in design reviews and implementation cycles
• Build collaborative working relationships across product and engineering
• Demonstrate independent problem exploration

Within 180 Days, You'll:

• Lead design for mid-sized product features or verticals.
• Conduct and share research insights with cross-functional teams
• Proactively identify UX opportunities and improvements
• Contribute patterns or components to the design system
• Help improve the overall user experience through process insight

Within 365 Days, You'll:

• Become the UX lead for a specific problem or product area
• Deliver end-to-end design from research through delivery
• Influence product direction based on user empathy and design reasoning
• Improve user workflows through thoughtful design iteration
• Partner with PMs on strategic design decisions and problem shaping

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.