Product Quality + Readiness Lead

The Opportunity

This highly influential role transcends traditional quality assurance and knowledge management positions, offering a unique chance to lead and shape product quality, proficiency, and adoption across Sitetracker's Research and Development (R&D) organization and beyond. As a Product Quality + Readiness Lead, you will own the quality strategy for one or more development teams, ensuring the overall quality and coherence of new features while upholding the excellence of existing ones. Simultaneously, you will be the driving force behind product proficiency and adoption, acting as a proactive enablement leader and deep technical expert. Your mission is to eliminate internal friction, dramatically accelerate the adoption of new features, and elevate product proficiency across the entire organization. This role calls for leadership, abstract thinking, significant agency, strong time management, and robust technical skills. You will blend aspects of product management, quality assurance, development, leadership, and product enablement.

What You’ll do:

Seize ownership of the product narrative and knowledge dissemination strategy, ensuring products are understood, valued, and effectively leveraged both internally and externally. Become the product expert: Develop a deep understanding of complex software products like Sitetracker and Salesforce. You'll analyze how systems work and translate technical details into lear, actionable insights, understanding both the tech and business sides. Drive user enablement and adoption: Leverage your expertise to identify enablement opportunities, solve adoption challenges, and customize resources (including scripts) for different user personas based on their interaction with the platform. Ensure product quality: Work closely with Tech Leads, Designers, and Product Owners to define overall quality strategies and build essential tests, ensuring a high-quality product from start to finish. Create technically accurate and user-centric resources: Produce detailed resources with spot-on technical accuracy, aligned to user personasChampion cross-functional collaboration: Build strong partnerships across R&D, Sales, Marketing, and Support. You'll communicate effectively with development teams to gather requirements and with business stakeholders to drive understanding and adoption, ensuring cohesive enablement. Leverage AI to help generate and refine test strategies and generate thorough test cases for complex behaviors.

The Skillset

• Product Expertise & Quality Ownership: You have a deep understanding of complex software products (like Sitetracker and Salesforce), analyzing system functionalities and translating technical details into clear actions. You'll become the expert on assigned product modules, understanding both the technical and business implications to enable users, solve adoption challenges, and collaborate with product, design, and engineering to define quality strategies and build essential tests for a truly high-quality product.
• User-Centered Resource Development: You're skilled at persona analysis, understanding diverse user needs to customize scripts and resources based on how different personas interact with the platform. You'll develop user-centered product and feature resources that resonate.
• Technical Accuracy & Balanced Detail: You have a keen eye for technical accuracy, producing resources that delve into granular workflow and feature details. You intuitively know what level of detail is required to provide a complete picture without overwhelming the end-user.
• Exceptional Cross-Functional Collaboration & Communication: You'll build strong partnerships across R&D, Sales, Marketing, and Support. Your effective communication skills will be crucial for gathering requirements from development teams and driving understanding and adoption with business stakeholders, ensuring cohesive enablement and empowering go-to-market teams.

Within 90 Days, You’ll:

• Forge strong relationships with your assigned Dev team and across Engineering, Product, Marketing, Solution Delivery, and EDU teams, identifying content gaps and workflow improvement opportunities.
• Research your tech stack and recreate/test workflows within a test org.
• Work with your team to write release notes, tech docs and demo scripts for related sprints.
• Deliver internal enablement for new features and enhancements developed by your team.
• Achieve "Sitetracker Certified" status and rapidly immerse yourself as a Sitetracker product expert.

Within 180 Days, You’ll:

• Demonstrate agency and authority by deciding when to hold a release and when to sign off with known issues.
• Understand customer usage patterns and form opinions and strategies based on this understanding to drive product quality.
• Become the undisputed subject matter expert for all new features and enhancements delivered by your assigned tech stack.
• Independently deliver all the expected resources, including: release notes, tech docs, scripts, tests and enablement.

Within 365 Days, You’ll:

• Demonstrate the business value generated by the software and advocate for it throughout the development and testing phases.
• Proactively monitor and report on the adoption of technical documentation, leveraging data insights to drive continuous content improvements.
• Report on the measurable efficacy of your enablement efforts, consistently receiving high ratings and positive feedback.
• Become Salesforce Admin Certified.
• Successfully deliver a high-impact, public-facing product enablement session, showcasing your expertise and leadership.