Product Specialist (BMW Genius)

1 Month ago • All levels • Product • $50,000 PA - $55,000 PA

Job Summary

Job Description

Global Imports BMW is seeking a Product Specialist (BMW Genius) to provide a pressure-free ownership experience. Responsibilities include educating guests on BMW innovations and engineering advantages, explaining vehicle features and technologies based on customer comfort, maintaining product knowledge, and following up with customers after delivery. Additional duties may involve service support, training sales and service staff on key technologies, conducting new owner clinics, answering product questions, and troubleshooting vehicle technology. The role requires a high school diploma or equivalent and the ability to perform at dealership standards. Applicants must be authorized to work in the USA and perform duties safely, passing pre-employment testing including background checks, MVR, drug test, credit report, and possessing a valid driver's license.
Must have:
  • High school diploma or equivalent
  • Ability to perform at dealership standards
  • Authorized to work in the USA
  • Perform duties safely
  • Pass pre-employment testing

Job Details

Company Description

At Global Imports BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation: Hourly plus bonus pay plan

  • Expected yearly income of $50,000 to $55,000 

Schedule:

  • FULL TIME
  • 5 days / 2 days off
  • Weekend availability required

Benefits:

  • Medical, dental, vision insurance
  • 401k with company match
  • Paid Time Off accrual
  • Employee discounts for purchasing and leasing cars
  • Opportunities for career advancement within a Fortune 500 company.

Job Description

BMW Genius Responsibilities include

  • Provides a pressure-free ownership experience. One that helps guests better understand the operation, benefits and value of BMW innovations and engineering advantages. This higher degree of understanding will help guests better appreciate their vehicles, which in turn create a stronger emotional connection to the brand.
  • Assesses customer knowledge and priorities to personalize the ownership experience.
  • Explains and demonstrates vehicle features and technologies, focusing on customer comfort level and retention.
  • Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features and benefits.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to clients.
  • Follows up with customers within one to two weeks after delivery to answer questions or conduct additional clinics to teach other feature operations.
  • Directs customers to additional information resources.
  • Delivers a delightful ownership experience.

 Duties also could include:

Service support:

  • Visits the customer lounge to introduce services and share valuable vehicle technology insights with customers.

 Additional customer and in-dealership support:

  • Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer.
  • Conducts new owner clinics.
  • Answers product questions on the telephone and during walk-ins.
  • Troubleshoots vehicle technology features.

Qualifications

 

  • High school diploma or equivalent.
  • Ability to perform at a minimum volume according to dealership standards.
  • All applicants must be authorized to work in the USA.
  • All applicants must perform duties and responsibilities in a safe manner.
  • All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver's license. 

Additional Information

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

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