Product Support Analyst I - with foreign languages

What does our Team do?

We assist travel agencies with the analysis, recreation, and resolution from simple to high complexity problems, follow up on incoming Cases serving as Frontline Support for customers hosted in the Sabre reservations system and using our broad portfolio of Solutions.

We Provide Technical support through different communication channels using advanced software and diagnostic tools, as well as recommend best business practices to customers on the application usability and system maintenance.

Act as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Showing a high sense of urgency for sensitive issues and ensuring the right level of communication is maintained with internal and external teams according to the appropriate defined KPI goals.

We provide our customers (travel agents) with awesome customer service and we play a key part in building long-lasting relationships with them.

IT Doesn’t always mean “to code”

Great place to work. Great place to grow!

For fresh graduates and those with years of experience.

For people interested in technology and for those with expertise in tourism.

We provide multi-skilled, multilingual, cross-functional support to our business partners.

Job Requirements

Required experience and skills:

• Professional fluency in written and spoken English
• Professional fluency in written and spoken French, Italian or Arabic
• Polish language also would be a plus
• Ability to analyze and identify key problems and make decisions to solve issues
• Excellent interpersonal and teamwork skills
• Ability to provide customer support using available contact channels: phone, email, chat
• Very good computer skills
• Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued
• Ability to extend knowledge in the area of new technologies

GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge will be valued

• After the training period, willingness to work in a hybrid mode (3 days per week from the office)

Benefits:

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year
• Floating Holidays: use additional up to 2 days of paid time-off benefit
• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
• Baby Bonus: benefit from one-time allowance on childbirth or adoption
• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
• Employee Assistance Program: find help in free, confidential program with a certified counselor
• Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more
• Life insurance: sign up for free, high coverage life insurance program

Career development

• English & Polish lessons: improve your language skills during lessons led by native speakers
• Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions
• Certification and tuition reimbursement
• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking
• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
• No dress code
• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
• Attractive Referral Bonus: earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.