Product Support Specialist

About Inspiren

Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.

Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.

About the Role

We’re seeking an individual experienced in customer support and training to help oversee our support and data labeling services. You will be key in scaling teams, building and iterating on processes, and ensuring customer satisfaction.

What You’ll Do

• Assist with the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards.
• Monitor and address incoming support tickets, including escalating Level 1 issues to the engineering team.
• Collaborate with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve internal and external issues.
• Drive necessary process improvements within the data labeling and ticketing workflows.

About You

• Proven experience in customer support or client-facing roles, preferably in a technology or software-related industry.
• Familiarity with Zendesk or similar ticketing systems is highly desirable.
• Strong communication skills, both written and verbal, with the ability to effectively convey technical concepts to non-technical users.
• Excellent problem-solving abilities and attention to detail, with a focus on delivering high-quality solutions and support.
• Ability to manage multiple priorities and tasks in a fast-paced environment, while maintaining a positive attitude and customer-centric mindset.

Details

• The annual salary/OTE for this role is $20,000-$30,000.
• Flexible PTO
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.