This role is responsible for driving positive results in the Vertex customer experience by providing second level support for moderately complex issues that were not resolved by frontline staff. Specifically, this role provides troubleshooting of customer issues in the areas of product functionality, data, calculation, technical, architectural and integration issues.
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
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