Production Engineer

ABOUT THE ROKE & TEAM:The Production Engineer I is responsible for but not limited to the configuration, preventative and corrective maintenance of all video/audio and RF production equipment in studios, control rooms and related Univision production plant facilities.### YOUR DAY - DAY:* Resolve support requests and perform preventative maintenance on production systems, equipment, including but not limited to: switchers, audio consoles, microphones, RF production equipment, video/audio distribution equipment, cameras.* Troubleshoot and resolve problems with production systems equipment.* Troubleshoot plant A/V processing, monitoring and distribution equipment* Perform general system maintenance and support, including installing patches and upgrades.* Participate in development of SOP’s and training documents pertaining to the various operations of production systems.* Troubleshoot and resolve hardware issues on workstations and servers, and operating system and application issues on Windows, Mac OS, and Linux.* Troubleshoot network and remote access connectivity problems.* Provide operational training to end-users, as required.* Assist with documenting, maintaining and creating back-ups of standard configurations.* Provide input on equipment and software purchases.* Maintain and update existing inventory.* Track all issues in ServiceNow, giving details about tasks performed, solutions to problems solved, and hand off any open items as appropriate with the following shifts.* Follow change control processes to implement changes and perform maintenance to the production systems.* Perform other related duties as assigned.### YOU HAVE:* Minimum AS degree in Engineering, Electrical Engineering Technology, Computer Science, related physical sciences or equivalent work experience.* Minimum three years of module level repair and system configuration experience* Minimum one year of production systems experience (including studio or remote productions).* Ability to troubleshoot production systems equipment, such as video cameras, audio and video servers, audio consoles, video switchers, digital effects and playback systems such as EVS, AVID Airspeeds, character generators and graphics playback systems such as Vizrt.* Ability to troubleshoot distribution equipment such as videoas video routers, DA’s, sync generators, monitoring equipment, 5.1 multichannel audio and audio processing equipment.* CompTia Network+ or Cisco certification a plus.* Proficiency with Microsoft suite of products, including Word, Excel, Outlook, PowerPoint, and Visio.* In depth understanding of digital audio and video signals, compression methodologies, codecs and standards.* Participation and membership in industry organization such as SMPTE or SBE a plus.* Self-organized with significant attention to detail and procedures.* Experience supporting end users, including all levels of management with exceptional customer service.* Ability to follow through on support requests in a timely manner, escalating to other members of the team or manufacturer support when appropriate.* Ability to prioritize and address multiple tasks and projects in a dynamic work environment.* Ability to work and troubleshoot independently, with other members of a team, and under pressure or tight deadlines.* Demonstrated significant and strong interpersonal and written communications skills.* Ability to lift heavy equipment as needed (up to 50 lbs.)* Proficient English Oral and Written Communication. Multilingual capabilities in Spanish would be beneficial.