Professional Services Consultant

12 Minutes ago • All levels • $40,000 PA - $54,000 PA

Sales

Job Description

Mimecast is seeking a skilled Professional Services Consultant to guide customers through implementing Mimecast services, ensuring successful deployments and seamless email archive migrations. This role involves solving problems, building trusted relationships, and collaborating with cross-functional teams to deliver exceptional customer outcomes. The consultant will work with cutting-edge cybersecurity technology, support email archive migrations, and identify opportunities to upsell products, making complex projects simple and impactful.

Good To Have:

Scripting knowledge (PowerShell, VBScript, C#)

Must Have:

Guide customers through implementing Mimecast services
Ensure successful deployments of Mimecast services
Support smooth email archive migrations from legacy solutions
Escalate and track issues or feature requests with Support and Product Development
Spot opportunities to upsell additional products and services
Collaborate with cross-functional teams to deliver exceptional customer outcomes

Perks:

Work with cutting-edge technology in cybersecurity and human risk management
Build lasting relationships with enterprise customers across industries
Collaborate with some of the brightest minds in tech
Shape your own career path with growth, learning, and progression opportunities
Be part of a culture that’s innovative, inclusive, and celebrates success together

Add these skills to join the top 1% applicants for this job

ms-office

cross-functional

excel

risk-management

game-texts

ldap

azure

powershell

At Mimecast, we don’t just implement solutions - we create lasting impact for our customers. Our Professional Services team sits at the heart of that mission, making sure every deployment runs smoothly, every migration is seamless, and every customer walks away confident in their decision to partner with us.

We’re looking for a skilled Professional Services Consultant who thrives on solving problems, building trusted relationships, and making complex projects feel simple. You’ll work directly with our customers to bring Mimecast’s services to life, while partnering with teams across Support, Product, Engineering, Customer Experience, and Sales to make sure every implementation delivers value.

If you’re the kind of person who gets excited by collaboration, loves getting technical, and knows how to keep projects on track- you’ll feel right at home here.

What You’ll Do

Guide customers through implementing Mimecast services and ensure successful deployments
Support smooth email archive migrations from legacy solutions
Escalate and track issues or feature requests with Support and Product Development
Spot opportunities to upsell additional products and services where they’ll add value
Collaborate with cross-functional teams to deliver exceptional customer outcomes

What You’ll Bring

Strong IT administration skills with Microsoft Exchange (on-prem, Azure, Exchange Online), Google Workspace, or other email systems
Advanced knowledge of key technical requirements (SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, journaling, etc.)
Familiarity with email archive solutions (e.g., Enterprise Vault) and gateway solutions (e.g., Mimecast, Proofpoint, MessageLabs/Symantec Cloud)
Technical expertise in operating systems, desktop deployment, and system administration
Experience using MS Office (Word, PowerPoint, Excel, Visio) to create materials and deliverables
Exposure to Archive & Email Migration tools and understanding of Exchange migrations
Experience in customer-facing roles, ideally Professional Services or consulting
Analytical problem-solving skills and strong communication with stakeholders, including at C-level
Scripting knowledge (PowerShell, VBScript, C#) a plus

Why Join Mimecast?

Here, you’ll have the chance to:

Work with cutting-edge technology in cybersecurity and human risk management
Build lasting relationships with enterprise customers across industries
Collaborate with some of the brightest minds in tech
Shape your own career path with growth, learning, and progression opportunities
Be part of a culture that’s innovative, inclusive, and celebrates success together

At Mimecast, your work doesn’t just deliver value to customers - it helps secure the way the world communicates.

The salary range for this position is £40,000 - £54,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

#LI-HO1

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

About Us

We save companies the embarrassment of awkward data slip ups by disrupting cybercriminal activity. We think fast, go big and always demand more. We work hard, deliver – and repeat. We grow with meaningful determination. And put success well within our reach. We empower each other, live by our values, and always deliver on our purpose. We push each other to be better and expect to be pushed back. This is a community of respect. Where everyone is counted.