Program Manager, Design OPS & Research

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

 So, what’s the role all about? 

NiCE is looking for a highly motivated, detail-oriented, and organized Design OPS& Research to support our growing UX Design team. This is an exciting opportunity to join a fast-paced environment and gain hands-on experience in managing design operations at scale. You’ll work closely with designers, users, product managers, and developers to lead and coordinate Design governance, projects and governance. Improve Design and research quality and efficiency, and support high-quality design delivery. 

How will you make an impact?   

• Plan, research and lead the execution of Design projects and initiatives across multiple teams, apps and Design assets
• Collaborate with Design stakeholders to audit, identify and prioritize Design and research needs and opportunities
• Support the planning of Design roadmap and work plans, track progress, schedules and delivery, and maintain structured documentation and repositories for ongoing projects
• Track, analyze and support the improvement of Design KPIs and operational metrics
• Assist with resources utilization optimization and team capacity tracking
• Support the implementation of Design and Agile work processes and best practices
• Plan, conduct, and analyze user research using a variety of qualitative and quantitative methods across research platforms and systems
• Translate research insights into clear, actionable recommendations
• Support usability testing, customer interviews, surveys, and field studies

Have you got what it takes?  

• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Sociology, Design, or a related field
• 2 years of hands-on experience conducting user research 
• 1–2 years of experience in  program management, project management, or operations role.
• Strong organizational and communication skills
• Familiarity with common UX research methods and tools
• Eagerness to learn and grow in the field of design operations and research
• Familiarity with tools like Jira, Confluence, or equivalent
• Familiarity with Figma
• Basic understanding of Agile or project management methodologies
• A proactive, can-do attitude with high attention to details
• Ability to work both independently and collaboratively in a team environment
• Excellent verbal and written English communication skills

You will have an advantage if you also have: 

• Experience working with enterprise software or B2B platforms

What’s in it for you? 

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!  

• At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 1277 

Reporting into: Group Lead, UX
Role Type: Individual Contributor 

#LI-Hybrid 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.