Manager, Cloud Operations

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So what's this all about?

The Manager of the SQL Server Database Team is responsible for leading a team of database administrators and engineers in the design, implementation, maintenance, and optimization of Microsoft SQL Server environments. This role ensures the availability, reliability, performance, and security of enterprise data assets across production, development, and disaster recovery environments.

The ideal candidate is a strong technical leader who can balance strategic direction with hands-on expertise, foster collaboration across IT and business units, and drive continuous improvement in database management practices.

Key Responsibilities

• Leadership & Team Management
• Lead, mentor, and develop a team of SQL Server DBAs and database engineers.
• Define team goals, establish performance metrics, and ensure alignment with organizational objectives.
• Promote a culture of accountability, collaboration, and continuous learning.
• Database Administration & Operations
• Oversee database design, performance tuning, capacity planning, and backup/recovery strategies.
• Ensure high availability through technologies such as Always On Availability Groups, clustering, replication, and log shipping.
• Manage database patching, upgrades, and migrations across environments.
• Enforce database security policies, encryption, and compliance with organizational and regulatory standards.
• Process & Governance
• Establish and maintain best practices for database deployment, monitoring, and automation.
• Collaborate with development teams to ensure database design supports application performance and scalability.
• Develop and maintain disaster recovery and business continuity strategies.
• Implement proactive monitoring and alerting solutions to ensure database stability and minimize downtime.
• Strategic Planning & Collaboration
• Partner with application, infrastructure, and data architecture teams to plan and execute data-related initiatives.
• Drive modernization efforts such as cloud migration, containerization, and infrastructure automation.
• Manage vendor relationships and participate in capacity and budget planning for database infrastructure.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• 7+ years of experience as a SQL Server Database Administrator or Engineer.
• 3+ years of experience in a leadership, supervisory, or team lead role.
• Deep technical expertise in Microsoft SQL Server including:
• Performance tuning and query optimization
• High availability and disaster recovery (HA/DR)
• Security and compliance management
• Backup and recovery strategies
• Strong knowledge of T-SQL, PowerShell, and automation frameworks.
• Experience with monitoring and management tools (e.g., SolarWinds, or native tools).
• Proven ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications

• Master’s degree in Information Technology, Computer Science, or related field.
• Experience with Azure SQL, Managed Instance, or AWS RDS for SQL Server.
• Familiarity with DevOps pipelines, CI/CD, and infrastructure as code (IaC).
• Experience supporting data warehousing, ETL, or analytics workloads.
• Strong understanding of governance, data security, and compliance frameworks (SOX, HIPAA, GDPR, etc.).