Project Manager 1

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Responsible for planning and overseeing project completion on time, on scope and on budget.  Strong problem-solving skills, excellent communication skills, and an ability to influence business and technical leaders in a dynamic environment are required.

Project Manager I will scope and execute initiatives by partnering with client team and internal stakeholders to understand and prioritize initiatives to improve organization performance. Improvement may constitute increased speed, enhanced efficiency, lower cost, higher revenue or a combination of all.

What you’ll do as the Project Manager 1:

Employees employed in the role of Operations Specialist-Renewals Data Stewardship shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

Project Management

• Lead project onboarding according to project scope and SOW documentation
• Coordinate engagement of resources and subject matter experts across various organizational functions for Project Startup
• Gather project requirements and develop project Playbooks and SOPs
• Obtain requirements for Bill of Materials (BOM) development
• Gather rollout schedule and document SLA requirements
• Drive all project requirements such as project changes, product lead time, rollout requirements through IntelliPlan.
• Define, track and report on specific measurable outcomes for projects
• Define inventory requirements based on schedule and work with Supply Chain on lead time and schedule of inventory arrival
• Responsible for all aspects of project billing including services.

Client Support

• Build strong relationships with customer operations stakeholders. Be the main point of contact for customer operational requirements.
• Schedule internal and external daily/weekly cadence meetings
• Meet with client stakeholders regarding project status and changes
• Obtain client schedule and deployment signoff
• Manage deployment and schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
• Coordinate invoicing of inventory according to contractual agreements (MSA, MISA, SOW)
• Communicate changes with client and manage escalations as required
• Gather reporting requirements and develop custom reporting as needed
• Gather client requirements for nterprise and ensure client set for ITAD and Depot projects
• Manage scope changes and develop Project Change Requests (PCR) based on scope requirements. Including additional costs and SLA’s

IntelliPlan

• Complete project toolkit for IntelliPlan
• Input project deployment schedule and BOM requirements into IntelliPlan
• Ensure product lead times are loaded and maintained by Supply Chain
• Ensure product availability in accordance to schedule; monitor schedule in IntelliPlan
• Coordinate deployment rollout with TSC for TSC readiness against schedule
• Manage and communicate schedule changes, adjust schedule and inventory changes accordingly in IntelliPlan
• Gather stock standards requirements and input forecast into IntelliPlan

Inventory Management

• With customer, define product standards and forecast requirements
• Define Inventory requirements for project rollouts
• Set safety stock threshold
• Manage inventory levels against forecast and safety stock and adjust as needed
• Manage inventory levels against project schedule and adjust as needed
• Work with Supply Chain to adjust inbound inventory levels according to project schedule
• Work with Supply Chain to manage OEMs when product is available ahead of schedule
• Invoice customer on receipt and convert inventory to client owned according to MSA, MISA and SOW
• Update BOM to include SKU changes from Zones owned SKU to Client Owned SKUs

Implementation

• Responsible for project turnover and start-up to project delivery stakeholders. Coordinate engagement of partner resources and subject matter experts across multiple projects & organizational functions
• Coordinate order entry and order management in CRM based on IntelliPlan outputs
• Manage issues and decisions to timely resolution. Communicate with senior management teams to escalate/resolve project conflicts & needs
• Formulate plans to communicate and implement approved changes for the best return on investment
• Accountable for SLA deliverables according to project scope as documented in Statements of Wok
• Responsible for project closeout and reporting on project health and risks. Formulate and summarize findings as well-organized presentations to senior management; effectively

summarize key information (e.g. cost savings, risk, efficiency improvements, accountability metrics, etc.)

What you will bring to the team:

EDUCATION/CERTIFICATION: 

• Bachelor’s degree in business or a related field
• PMP; ITIL Certification or equivalent preferred.

REQUIRED EXPERIENCE:

• 2 - 5 years of experience in program/ project management, process engineering or strategy within a technology or operations environment
• Experience in Supply Chain and Inventory Management is preferable
• Leadership skills: must have experience leading multiple projects and teams simultaneously
• Problem solving skills: must be able to identify risks and develop actionable mitigation plans
• Analytical skills: must be highly analytical with experience in using objective data to drive strategic recommendations
• Communications skills: must be able to concisely explain complex issues, communicate well in writing and verbally, and be able to build strong working relationships across all levels of the organization, including remote areas
• Intellectual curiosity: must possess a desire to understand why/how things work vs. simply completing the task at hand
• Knowledge of and experience using Project Management Software
• Possesses strong Microsoft Office skills including Excel, Word, Outlook and PowerPoint

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.

We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.

Job timings: 5:00 PM to 8:00 AM (Pk time)

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