Project Staging Technician

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role

As a Project Staging Technician, your purpose is to ensure the efficient and accurate staging of technology equipment to meet the evolving needs of our enterprise customers. You will play a critical role in preparing, configuring, and dispatching mobility and ICT devices—including routers, switches, and mobile phones—aligned to current and future technology products and services. This role is central to delivering high-quality service outcomes, enhancing operational efficiency, and supporting Telstra’s commitment to customer excellence and innovation.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

As a Project Staging Technician, you will be responsible for the precise and efficient staging of technology equipment to support the evolving needs of our customers. You’ll be actively involved in preparing, configuring, and dispatching a range of mobility and ICT devices including routers, switches, and mobile phones aligned with both current and future technology offerings.

Your contribution is key to ensuring high-quality service delivery, improving operational workflows, and upholding Telstra’s commitment to innovation and customer excellence.

The role is accountable for:

• Meet or exceed KPIs for staging accuracy, timeliness, and service quality.
• Improve customer satisfaction by contributing to higher Net Promoter Scores (NPS).
• Deliver services within SLAs, ensuring timely completion of incidents and service requests.
• Enhance operational efficiency by reducing rework and staging costs.
• Provide technical support and contribute to process improvements and documentation.
• Ensure security and compliance in handling Telstra network and customer equipment.
• Maintain inventory accuracy through proper tracking and storage of all equipment.
• Support team engagement by participating in meetings and contributing to team initiatives.

About You

To be successful in the role, you'll bring the following:

• Proficient in Telstra SOE applications and general PC software and hardware.
• Strong customer service skills with effective negotiation, facilitation, and communication (written and verbal).
• Highly organised with strong problem-solving abilities and prioritisation skills to meet critical deadlines.
• Ability to attain Defence or other restricted clearances is advantageous.
• Proven capability to work independently under tight timeframes and deliver outcomes.
• Understands and applies HSE practices, including risk management for a safe workplace.
• Promotes positive attitudes toward quality, safety, and security.
• Adheres to Health, Safety and Wellbeing standards, Telstra’s Code of Conduct, Values, and Corporate policies.
• Manages multiple and competing requirements across domains such as Security, HSE, Workflow, and Customer.
• Maintains operational tools, materials, equipment, and products to maximise efficiency.
• Ensures complete, accurate, and timely entry of timesheets, job records, and site survey data.
• Uses correct booking codes for all project-related entries.
• Available to undertake recalls, emergency work, and planned events as required.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment