Project Success Specialist (Data Centre Solutions)

The role of a Datacenter Project Success Specialist at NewWave Computing (P) Limited, tailored for an individual contributor with 3-5 years of experience, would focus on a subset of the competencies outlined for a Practice Lead but in a more execution-focused capacity.

Below is a breakdown of the relevant responsibilities and skills for this role:

Key Responsibilities

1. Technical Expertise

• Core Datacenter Technologies: Hands-on experience with servers, storage, virtualization platforms (e.g., VMware, Nutanix), and data protection tools (e.g., Commvault, Veeam, Dell DPS).
• Cloud Integration: Basic understanding of hybrid and multi-cloud setups and integration with public cloud platforms like AWS, Azure, or Google Cloud.
• Virtualization and HCI: Practical expertise in virtualization (VMware) and exposure to hyper-converged infrastructures (Nutanix).
• Data Management: Experience in implementing and managing backup, recovery, and disaster recovery solutions.
• Network Security: Knowledge of security frameworks using tools like Fortinet and Checkpoint.
• Infrastructure Design: Ability to implement pre-defined architectures and contribute to design discussions.

2. Project Execution

• Implementation: Ensure successful delivery of datacenter solutions, meeting project timelines and quality standards.
• Documentation: Maintain accurate documentation for implementations, configurations, and customer-specific solutions.
• Risk Mitigation: Proactively identify and address potential project risks and issues.
• Process Adherence: Follow established methodologies (e.g., Agile, Waterfall) for project execution.

3. Customer Interaction

• Technical Assessments: Support pre-sales teams in assessing customer infrastructure and needs.
• Customer Support: Provide direct technical support to resolve issues during and after project deployment.
• Satisfaction Assurance: Maintain a customer-centric approach to ensure high satisfaction levels through quality delivery and support.

4. Reporting and Metrics

• Track and report project performance, including status updates, milestones achieved, and challenges encountered.
• Collaborate with team leads to ensure alignment with broader practice goals.

5. Certification and Learning

• Pursue and maintain certifications relevant to datacenter technologies (e.g., VMware Certified Professional, Nutanix Certified Professional, Fortinet NSE).
• Stay updated on emerging trends in datacenter technologies and best practices.

Key Skills and Attributes

• Technical Skills: Proficiency in datacenter technologies and cloud environments, with hands-on experience in implementation and support.
• Problem-Solving: Strong analytical skills to troubleshoot and resolve technical issues.
• Communication: Ability to convey technical concepts clearly to both technical and non-technical stakeholders.
• Time Management: Skilled in managing multiple priorities and delivering projects on time.
• Collaboration: Team player who works effectively with internal teams and external partners.

Qualifications

• Experience: 3–5 years in datacenter implementation, technical support, or similar roles.
• Certifications: VMware Certified Professional, Nutanix Certified Professional, Fortinet NSE, or equivalent certifications.
• Education: Bachelor’s degree in computer science, IT, or a related field.