QA Analyst (On-Site - Guadalajara)

Company Overview:

Age of Learning® is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company’s research-based curriculum, developed by education experts, includes the award-winning ABCmouse.com® Early Learning Academy, as well as the adaptive, personalized school solutions, My Math Academy®, My Reading Academy®, and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children.

Summary:

We are seeking a QA Analyst to join our team in our Guadalajara office. This individual will participate directly in in the development process to ensure that all software releases meet the highest quality standards. While automation experience is a plus, it is not required for this role.

The ideal candidate will have exceptional knowledge of QA testing processes and procedures and have the ability to work closely with development, product, and management teams to establish quality benchmarks and manage the end-to-end testing process. The QA Analyst will also contribute to the quality, stability, and performance of live products through monitoring and issue management. This role is perfect for someone who is keen to apply their testing skills in a dynamic environment and contribute to the delivery of high-quality software.

Responsibilities

• Participate in thorough testing across all products.
• Support the development and implementation of testing strategies, standards, and best practices to meet quality goals.
• Collaborate with cross-functional teams (Development, Product Management, etc.) to ensure seamless and timely releases.
• Conduct manual testing efforts, with an option to explore automation solutions, if beneficial.
• Assist in managing the bug reporting process and ensure accurate documentation of defects.
• Monitor player or user feedback on live issues, bugs, and service interruptions through support channels.
• Work with customer support teams to prioritize and address player-reported bugs or concerns.
• Help maintain a culture of professionalism and continuous improvement within the team.

Minimum Qualifications

• Strong experience in manual QA testing practices, with knowledge of automation being a plus.
• Experience testing across multiple platforms (browser, Android, iOS).
• Strong understanding of bug management systems (e.g., JIRA, Bugzilla).
• Familiarity with source control systems (e.g., Git) and branching schemes.
• Ability to communicate software issues clearly to development and management teams.
• 3+ years of experience in a QA role.

An Equal Opportunity Employer

Age of Learning, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender expression, age, physical or mental disability, medical condition, pregnancy, veteran or military status, marital status, sexual orientation, gender identity, domestic partner status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.