Quality Assurance Specialist

Skill required: Quality Checks - Operational Audit & Compliance

Qualifications:Any Graduation

Years of Experience:7 to 11 years

Language - Ability:English(International) - Expert

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Quality control is a process by which entities review the quality of all factors involved in production Audit and manage effective implementation and delivery of functional processes within operations to mitigate risk. e.g. Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls. Establish processes to audit/validate current control effectiveness and drive improvements wherever required.

What are we looking for?

•Quality Assurance (QA)

•Quality Auditing

•Adaptable and flexible

•Agility for quick learning

•Written and verbal communication

•Collaboration and interpersonal skills

•Ability to work well in a team

•Microsoft Excel

•Microsoft PowerPoint

Roles and Responsibilities:

•In this role you are required to do analysis and solving of moderately complex problems

• May create new solutions, leveraging and, where needed, adapting existing methods and procedures

• The person would require understanding of the strategic direction set by senior management as it relates to team goals

• Primary upward interaction is with direct supervisor

• May interact with peers and/or management levels at a client and/or within Accenture

• Guidance would be provided when determining methods and procedures on new assignments

• Decisions made by you will often impact the team in which they reside

• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

• Please note that this role may require you to work in rotational shifts

Qualification

Any Graduation

Additional Information

Equal Employment Opportunity Statement

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