Quality Assurance Specialist
Job Summary
Job Description
The Quality Assurance Specialist at Fliff will audit tickets processed by operational staff, ensuring player interactions meet quality standards. Key responsibilities include conducting QA audits, creating quality reports, providing insights for improvement, responding to case review requests, participating in calibration sessions, staying updated on operational processes, performing quality coaching and mentoring, and handling ad-hoc tasks. Fliff develops social, free-to-play sports games where users compete for leaderboard rankings, badges, and in-game status. The company pioneers play-for-fun sports gaming with sweepstakes and loyalty rewards.
Must have:
- 1+ years QA experience (gaming preferred)
- Strong QA methodologies understanding
- Excellent analytical & problem-solving skills
- Detail-oriented and organized
- Teamwork and cross-functional communication
2 skills required
Job Details
Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.
We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.
Summary:
The Quality Assurance Specialist will review and audit tickets processed by operational staff, ensuring that interactions with players meet the established quality standards.
Key Responsibilities
- Conduct QA audit reviews for ticketing contractors and ensure compliance with quality based on Fliff’s processes.
- Create and submit quality audit reports and provide insights on any areas of quality improvements and opportunities.
- Deliver timely responses to case review requests.
- Participate in regular calibration sessions within the assigned function.
- Stay updated about new operational processes and developments.
- Perform quality coaching and mentoring as needed.
- Perform ad-hoc tasks as assigned by the management.
Qualifications
- Minimum of 1 year of experience in quality assurance, preferably in the gaming industry.
- Strong understanding of QA methodologies, tools, and processes.
- Excellent analytical and problem-solving skills and data analysis.
- Strong attention to detail and organizational skills.
- Ability to work collaboratively in a team environment and communicate effectively with cross-functional teams.
We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:
Welcoming and Friendly
We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.
Lively and Creative
We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.
Stimulating and Rewarding
We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.
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About The Company
Fliff is the home of social sports gaming. Our social and sweepstakes prediction games offer a new way to have skin-in-the-game that is simpler, interactive, and free to play.
By pairing the social treasures of sports gaming with loyalty rewards and promotions, sports fans can sweat the game without sweating the losses. Fliff combines the best of social gaming, fantasy sports, and sports betting into a fun and easy to use experience.
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