Quality Compliance Program Manager

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

What We Do

The Security & Compliance team ensures that Mapbox is a secure, privacy-minded, and quality location platform. They conduct risk assessments of product launches and third-party integrations, and facilitate a bug bounty program that leverages the diverse expertise of a global community of security researchers. Lastly, they build and maintain core standards around security, quality, and privacy—reflected in our compliance certifications—and the automation to monitor and enforce these standards across Mapbox.

We follow these simple principles to ensure excellence for both our customers and our colleagues:

• We protect the security of Mapbox through consistent monitoring of risk and staying on top of potential threats and security concerns for the evolving digital landscape

• We earn the trust of our customers by maintaining a well-matured security, privacy, and quality environment, verified through industry standard certification and compliance

• We enable our development teams to move fast, securely, through the use of customized security tooling and automations

• We strive to present a simple, unified message through all of our operations, allowing for easy to understand and simple to follow processes and procedures

What You'll Do

Mapbox is looking for a Program Manager - Quality Compliance to join our Security & Compliance (S&C) team. As a member of our diverse and globally distributed team, you’ll play an advisory role across the whole company. You will help Mapbox to align and comply with quality standards, covering ISO 9001, IATF, VDA, and ASPICE/SPICE requirements. You will have the opportunity to work directly with our largest automotive customers to ensure that we have the appropriate quality measures for the products and services that we deliver to millions of drivers around the world. These measures are reflected in our compliance certifications, and other audit and assessment programs directly with our customers.

• Own ISO 9001 compliance certification.

• Own ASPICE/SPICE requirements internally, consulting on implementation across the company.

• Own a database of relevant process compliance commitments made.

• Program manage the implementation of those commitments across different parts of the company (across Mapbox)

• Escalate as needed to drive executive alignment on the ways we will meet OEM expectations.

• Provide first level responses on these RFQs as they relate to Quality, describing our company’s technical function. 

• Prepare documentation/materials describing our process for various audit/submittal processes run by the various OEMs. 

• Prepare for, prepare the team for, and attend in-person audits, representing Mapbox.

What We Believe are Important Traits for This Role

•  Clear and persuasive communication of complex and critical information to a broad audience

• Subject matter expertise in quality best practices and the ability to quickly make correct risk assessments that prioritize the overall benefit to the company

• A desire to share your expertise through documentation, mentorship, and both written and vocal discussion

• A personal drive to expand your comfort zone by exploring new and/or unfamiliar tasks and domains

• A desire to work with individuals with diverse backgrounds, perspectives, and experiences

• Autonomy and proactivity around driving work to completion in the face of ambiguity

• Experience with ISO 9001, ASPICE, SPICE, and TISAX compliance standards

• 3 - 5 years of experience in a quality compliance related role.

• Bachelor’s degree, with a technical emphasis a plus

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems and opportunities.

• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.

• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice for applicants, which is linked here.  Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. 

We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.

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