Quality Control Lead

1 Month ago • 3 Years + • Quality Analysis

Job Summary

Job Description

As a Quality Control Lead, you will be responsible for ensuring assets are delivered without errors by working closely with Producers, Design Supervisors, Production Designers, Studio Artists and Technical artists. You will manage QC requirements, perform quality control checks, attend meetings, and execute planning, scoping, and estimation of QC efforts. You will also communicate day-to-day tasks to Quality Control Specialists, mentor them, and report project status. You will apply your Quality Control skills to production outputs large and small including video executions, mobile applications HTML banners and digital products. You will be working closely with the content creation studios to have a holistic view of all projects to ensure excellent Quality Control.
Must have:
  • Monitor production compliance to provided standards.
  • Perform Quality control checks.
  • Manage QC requirements and risk analysis.
  • Attend daily and weekly meetings with production teams.
  • Execute planning, scoping and estimation of QC efforts.
  • Communicate day-to-day tasks to Quality Control Specialists.
  • Mentor Quality Control Specialists.
  • Monitor e-mail inbox and communication channels for incoming work.
  • Report QC project status to Design Supervisors, Producers, and QC Director.
  • Organize, track, and ensure quality of final files before delivery.
  • Maintain and develop internal QC status tracking documents.
  • Escalate risks and solutions to Quality Control Director.
  • Assist with data ingest and file archival.
Good to have:
  • Advanced English level (B2+/C1 reading, writing, and conversation).
  • Previous experience leading teams from both a technical and administrative standpoint.
  • Client facing experience.
  • Knowledge of editing video and audio in software including Davinci Resolve & Premiere.
  • Broad knowledge of Adobe Suite software including but not limited to Photoshop & After Effects.
  • Understanding of video delivery specs and exporting standards.
  • Strong organizational skills with experience in video file sharing.
  • Data ingest and management experience.
  • Strong sense of catalog organization and file naming convention to manage file storage.
  • Keen eye for design principles and strong attention to detail.
Perks:
  • Maternity and parental leave extra days
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts

Job Details

You bring a professional and structured approach to production and Quality Control that reflects the culture, service, and capabilities of ArtBot-Studio, and an enthusiastic passion to be a part of ArtBot-Studio’s foundational growth and future success.  As a Quality Control Lead, you are an excellent communicator who is able to work closely with Producers, Design Supervisors, Production Designers, Studio Artists and Technical artists to ensure assets are successfully delivered without errors. Mitigating risks and managing QC can be challenging, but your organizational and interpersonal skills are up to the test.

 You have experience supporting and leading other Quality Control specialists through every stage of a project. You’re a team player who can work together with other disciplines to deliver the best possible digital solutions. Most importantly, you have an unparalleled enthusiasm for technology and innovation, and are eager and effective at incorporating emerging technology.

Through working closely with our content creation studios, you have a wholistic view of all the projects to ensure excellent Quality Control. As a self-starter, you work with the team from a project’s creation, to its archival. You apply your Quality Control skills to production outputs large and small including video executions, mobile applications HTML banners and digital products. You are excited by the fast pace of advertising and work to support the team.


You Will:

  • Monitor production compliance to provided standards and guidelines
  • Perform Quality control checks such as checking for copy alignment, spelling, technical specification alignment, and technical errors on outputs produced
  • Manage QC requirements and risk analysis by enforcing and improving the workflow
  • Attend daily and weekly meetings with production and post-production teams to gather QC requirements
  • Execute planning, scoping and estimation of QC efforts
  • Attend scheduling and kick-off calls to ensure accurate QC estimates have been provided and track incoming projects/timelines
  • Write test plans and onboarding documents for new accounts
  • Communicate day-to-day tasks to Quality Control Specialists
  • Assist with task prioritization for Quality Control Specialists as needed
  • Mentor Quality Control Specialists by sharing best practices and hosting knowledge-share sessions
  • Be available to answer questions from Quality Control Specialists about the day-to-day work
  • Monitor e-mail inbox and communication channels for incoming work
  • Report QC project status to Design Supervisors, Producers, and QC Director
  • Organize, track, and ensure quality of final files before delivery to trafficking team or clients
  • Maintain and develop internal QC status tracking documents
  • Escalate risks and solutions to Quality Control Director
  • Assist with data ingest and file archival on our various cloud tools and servers alongside the Asset Management team as needed

 

You Have:

  • Advanced English level (B2+/C1 reading, writing, and conversation).
  • 3+ years in an advertising agency or other production or post-production studio
  • Previous experience leading teams from both a technical and administrative standpoint, demonstrating the ability to coordinate tasks, make strategic decisions, and ensure the team meets its objectives.
  • Client facing experience
  • Knowledge of editing video and audio in software including Davinci Resolve & Premiere
  • Broad knowledge of Adobe Suite software including but not limited to Photoshop & After Effects
  • Understanding of video delivery specs and exporting standards
  • Strong organizational skills with experience in video file sharing
  • Data ingest and management experience.
  • Strong sense of catalog organization and file naming convention to manage file storage
  • Keen eye for design principles and strong attention to detail

 

What We Offer:

  • Maternity and parental leave extra days
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts
  • And more…

 

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. We expect our team to work from the office 5 days a week for this specific position.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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