Quality Engineer – Accessibility Focus (QE3)

What your impact will look like here:

• Perform functional and automated accessibility testing across web and mobile platforms using assistive technologies such as screen readers (JAWS, NVDA, VoiceOver).
• Run and interpret results from automated accessibility tools (Axe, Google Lighthouse) and integrate findings into the development lifecycle.
• Collaborate with product managers, designers, and developers to understand requirements, acceptance criteria, and intended user experience.
• Write clear, actionable bug reports and accessibility tickets.
• Distinguish between WCAG violations, best practices, and usability concerns, and prioritize issues accordingly.
• Suggest practical, standards-compliant solutions to accessibility issues.
• Participate in design and code reviews to identify accessibility gaps early in the development cycle.
• Advocate for inclusive design and help teams understand the impact of accessibility on user experience.
• Mentor peers and contribute to accessibility knowledge sharing across teams.

Security Requirement:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

You will love this job if you have:

• Bachelor’s degree in Computer Science/Information Technology or related field; or equivalent experience in software testing and accessibility.
• 4-8 years of experience in Quality Engineering or Accessibility Testing.
• Familiarity or proficiency in general automated quality engineering, including reading, writing, and executing automated tests.
• Knowledge of working with AI and AI tools.
• Strong general QE skills: attention to detail, creative problem-solving, requirement analysis, ticket writing, and clear communication.
• Familiarity or proficiency in general automated quality engineering, including reading, writing, and executing automated tests.
• Hands-on experience with functional accessibility testing and assistive technologies.
• Firm understanding of WCAG guidelines and accessibility principles.
• Familiarity with using at least one major screen reader (JAWS, NVDA, VoiceOver).
• Strong familiarity with ARIA roles, attributes, and semantic HTML structure.
• Experience using automated accessibility testing tools and interpreting their output.
• Ability to prioritize accessibility issues based on severity, impact, and user experience.
• Excellent written and verbal communication skills, especially when explaining technical issues to non-experts.
• Experience working in agile software development environments.

Preferred Skills:

• Customer-facing or support experience.
• Certified for accessibility testing through the Trusted Tester Process & Certification Program.
• Experience presenting or training others on accessibility topics.
• Experience writing automated accessibility tests.
• Experience auditing wireframes and UX designs for accessibility.
• Understanding of inclusive design principles and cognitive accessibility.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Experience in a SaaS environment.

Examples of Possible Performance Metrics:

• Accessibility issues identified and resolved pre-release.
• Team-orientation and collaboration.
• Reduction in customer-reported accessibility issues.
• Accessibility test coverage across platforms.
• Participation in accessibility reviews and knowledge-sharing sessions.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

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The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –

• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.
• Embracing diversity & fostering a culture of ideation, collaboration & meritocracy
• We bring in special guests from time to time to discuss issues that impact our employee population

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here

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The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here

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The Process

• Assessment – Take a quick assessment.
• Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.
• Coding – Take a quick coding test online.
• Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.
• Reference checks – Provide 2 references so we can hear about your awesomeness.
• Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.
• Written offer – Sign a formal letter and get excited because we sure are!

Benefits at Granicus India

Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –

• Hospitalization Insurance Policy covering employees and their family members including parents
• All employees are covered under Personal Accident Insurance & Term Life Insurance policy
• All employees can avail annual health check facility
• Eligible for reimbursement of telephone and internet expenses
• Wellness Allowance to avail health club memberships and/or access to physical fitness centres
• Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter
• Memberships for ‘meditation and mindfulness ‘ apps including on-demand mental health support 24/7
• Access to learning management system Say., Udemy Learning Premium account membership & many more
• Access to Rewards & recognition portal and quarterly recognition program

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.