Quality Systems Engineer

Position in Company

The Quality Systems Engineer reports to the regional Quality Manager but, as part of a global team, reports indirectly to the Head of Global Quality and will take on projects that are beyond the scope of their own region. 

Impact of This Role

As the Quality Systems Engineer for the India Support Team, you will have a significant impact on maintaining and improving Fictiv’s quality management system (QMS) locally. You will ensure that local execution of the QMS is consistent with the Fictiv corporate QMS and is compliant with the requirements of all internationally-recognized quality management system standards that Fictiv is registered to or claims compliance with. Many of Fictiv’s customers require Fictiv to be registered to one of the main internationally-recognized QMS standards such as ISO9001:2015, as a prerequisite of doing business with Fictiv. Your role in ensuring we maintain our registration(s) is critical to ensure Fictiv qualifies to quote for jobs. Your role in ensuring Fictiv’s QMS delivers outstanding results is critical in ensuring Fictiv wins jobs.

Although we believe that every Fictor can impact Quality, positively or negatively, your expertise and knowledge will be critical in guiding your colleagues to leverage the QMS and deliver primarily positive results. Collaborating with Fictors across all areas of the company will help you understand their activities better so that you can ensure the QMS adds value and doesn’t become a burden for the organization. In return, you will help the Fictors understand the requirements of our QMS and the benefits from acting in compliance with it. This mutual understanding will result in continual improvement of Fictiv’s global QMS and its local adaptation.

You will report directly to the Quality Manager, India and indirectly to the Head of Global Quality. You will assist from time to time with various duties as needed and assigned.

Essential Functions

• Ensuring that Fictiv’s QMS remains relevant and is bringing value to the organization in supporting both efficiency and effectiveness in our activities, while meeting customer, industry, and regulatory requirements
• Ensuring that risks and opportunities are continually being identified and addressed, using the QMS as a significant risk management tool
• Ensuring that Fictiv’s evolving QMS remains compliant with the requirements of all internationally-recognized standards we are registered to, or claim compliance with. Currently we are registered to ISO9001:2015 but claim compliance with AS9100D
• Leading registration activities in the region when Fictiv decides to extend its QMS registration to other standards
• Ensuring that locally-driven changes to the QMS are accepted and adopted by all regions
• Supporting internal and external audits to ensure that the organization is adhering to our QMS requirements
• Maintain and publish audit primers to ensure that all auditees are prepared before external audits
• Ensuring customer-specific requirements are reviewed and integrated into our QMS
• Identifying and implementing improvements to business processes, particularly those which are in scope of Fictiv’s QMS
• Collaborating with Document Control to ensure that documents remain simple but effective, and are updated as processes change
• Collaborating with PeopleOps to ensure that training material exists where and when needed, and is delivered with subsequent verification of the effectiveness of the training
• Reviewing internal and external responses to QMS nonconformances and ensuring they are complete, adequate, and accurate, and that actions taken are verified as being effective
• Identifying key performance indicators that inform the organization where the QMS is being successful and where it needs attention
• Deliver annual quality awareness training
• Undertake special projects as required

Abilities

You’re Collaborative – It is expected that you will partner with all the functional groups within region, as well as collaborating with counterparts and other functional groups in other regions.

• Excellent collaboration skills and the ability to prioritize and manage multiple tasks
• Ability to build strong trust-based relationships internally and externally
• Subject Matter Expert for resolving QMS issues identified by customers, manufacturing partners, and Fictors
• Ability to influence without having direct authority

You will serve as an Advocate – In the role, you will solicit and listen to internal and external customer requirements and concerns, and determine the most effective and efficient way to accommodate these in Fictiv’s global QMS. 

• Strong in identifying internal and external customer requirements
• Adept at shifting priorities while maintaining a strong sense of urgency
• Good listener who’s comfortable with ambiguity, asking questions, and providing clarity
• Strong customer service skills with demonstrated service mentality
• Build and maintain credibility with customers and within Fictiv

You’re Passionate and Empathetic - You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.

• Exhibit a high level of initiative and integrity 
• Empathetic to the needs of customers, manufacturing partners, and Fictiv. Able to balance the different needs.
• Able to make decisions without all the available information and being able to course correct when new information becomes available
• Learn from situations and drive improvements as a result of thorough lessons-learned analysis
• Able to exercise good judgment within broadly defined practices and policies and work in a self-directed manner

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

Travel: Travel within India and/or to other regions (< 5%).

Preferred Experience/ Minimum Qualifications 

• Knowledge of ISO9001, AS9100, AS9120, IATF 16949, ISO13485
• Experience with managing one or more of these QMS standards within a manufacturing environment
• Preferred: Has led an organization’s successful registration to one of these standards
• Bachelor's degree in a technical subject (Masters preferred)
• Fluency in English
• Minimum of 10 years hands-on quality systems engineering experience in a manufacturing environment
• Experience working in a global organization and influencing colleagues in different timezones
• Strong understanding of quality principles, problem solving tools, and manufacturing/business processes
• Strong foundational mindset in risk identification and mitigation
• Data-driven, detail-oriented, and pragmatic
• Structured problem solving with a multi-strategy approach
• Ability to evaluate customer requirements and standards and convert them into executables
• Must have strong verbal and written communication skills and possess the ability to interact effectively at all levels in an organization, internal or external
• Certifications with national or international Quality organizations e.g. ASQ (preferred)