RazerStore Shift Supervisor (Orlando)

1 Month ago • 3 Years +

About the job

Summary_{By Outscal}

Join Razer as a Shift Supervisor in Orlando and lead a team of retail staff. You'll need 3+ years of retail supervision experience, preferably in gaming/electronics, along with strong customer service and communication skills. You'll manage inventory, drive sales, and ensure a positive work environment. Enthusiasm for gaming and a desire to provide excellent customer service are essential.

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

We are seeking a dynamic and experienced supervisor to join our team. The supervisor will support the Store Manager in overseeing the day-to-day operations of the retail store, ensuring excellent customer service, managing inventory, and driving sales performance.

Essential duties and responsibilities:

Assist the Retail Manager in overseeing all aspects of the retail store's operations.
Provide leadership and guidance to retail staff, ensuring a positive and productive work environment.
Train and develop retail staff to deliver exceptional customer service, product knowledge, and meet sales targets.
Monitor and manage inventory levels, including ordering and replenishment.
Ensure compliance with company policies and procedures, as well as health and safety regulations.
Handle customer inquiries, concerns, and complaints in a professional and timely manner.
Assist in implementing promotional activities and marketing initiatives to drive sales.
Conduct regular audits of store procedures and performance to identify areas for improvement.
Collaborate with the Retail Manager to develop and implement strategies to achieve sales targets and KPIs.
Ensure the store is well-stocked and organized, with attractive displays that highlight new and featured products.
Oversee the store's cash management and inventory control processes.
Perform other duties as assigned.

Pre-Requisites :

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

3+ years of supervisory experience in retail sales experience, preferably in a gaming or electronics store.
High school diploma or equivalent required
Basic understanding of sales principles and customer service practices
Strong communication, interpersonal, and leadership skills.
Availability to work flexible hours, including evenings, weekends, and holidays.
Knowledge of basic POS principals and Cash Handling
Strong interest in gaming consoles, peripherals, and accessories.
Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding customer service.
Ability to work in a fast-paced, dynamic environment.
Basic math and computer skills (Microsoft Word and Excel) are required.