Regional Service Manager - Civil/LEA Agencies

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Regional Service Manager (RSM) is responsible for the execution of all aspects of the Managed and Support Services business across Federal civil and law enforcement agencies (Civil / LEA). The RSM is accountable for the management of the Civil / LEA Managed and Support Services team members, as well as all contracts supporting the installation and service of our Civil / LEA customers’ mission critical communication systems. Success is measured in terms of people management and development, customer satisfaction, revenue growth, and gross margin performance.

Job Description

• The RSM at Motorola Solutions is passionate, professional, driven, persistent, and results-oriented.
• The RSM is accountable for the management and execution of all customer support contracts, service-led installation activities, equipment repair agreements, and system upgrades.
• Key attributes of this role are the ability to collaborate extensively across the organization, to lead in a matrixed environment by leveraging resources within their own teams and key work partners across Motorola Solutions, and to think strategically to grow the business within existing markets or extend into service areas adjacent to our existing core business. This includes the ability to lead change by driving desired behaviors, and the ability to manage customer engagements, especially in crisis or outage situations.
• The RSM manages and develops the Civil / LEA Service organization consisting of Customer Support Managers and System Managers, including accountability for hiring, mentoring, performance management and rewards planning activities.
• This role oversees all day-to-day Civil / LEA Service operations including revenue forecasting, cost management/containment, customer satisfaction and Managed and Support Services activities in collaboration with the Sales team throughout the customer engagement.
• Additional day-to-day responsibilities include ensuring the on-time renewal of Managed and Support Services agreements and the fulfillment of the contractually obligated services delivery.
• Direct engagement is a must in the creation of large and/or complex service proposals to ensure cohesiveness between service approach, scope, staffing, and financial profile.
• Financial acumen and understanding of P&L (profit & loss) elements and principles are essential.
• Provide a proficiency in spreadsheets, word processing, and slide presentation software.
• Possess and deliver strong presentation delivery skills and strong interpersonal communications skills.

Location/Travel:

• The Civil / LEA RSM ideally would be located in the greater Washington D.C. / Baltimore area.
• Candidate must live close to a major airport due to travel requirements.
• Travel includes 25% - 50% of the time domestically.

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Target Base Salary Range: $120,000 - $140,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelor's degree and 5+ years of experience in one of the following: Customer Facing Service Operations Management, Lifecycle Service Account Management, Customer Service, Systems Implementation, Integration, LMR Sales, LMR, Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.