Regular IT Systems Management Analyst

System Management Analyst

Key Responsibilities

1. Perform System-Wide Preventive Maintenance

Conduct regular system checks and implement preventive measures to ensure optimal performance and minimize downtime.

2. Investigate and Resolve System Issues

Lead root-cause analysis and resolution of system-related incidents to maintain operational continuity and performance.

3. Manage Virtualization Environments

Administer and support VMware environments, including configuration, monitoring, and optimization of virtual machines and related infrastructure.

4. Support Data Center Operations

Contribute to the design, build, and maintenance of data center infrastructure, including power, cooling, and space planning.

5. Configure and Manage Storage Systems

Utilize Logical Volume Manager (LVM) for storage configuration, including volume groups, logical volumes, and file systems.

Manage SAN and NAS storage platforms (DELL, NetApp, PURE), including provisioning, monitoring, and troubleshooting.

6. Perform Physical Hardware Management

Rack and stack physical hardware, manage cabling, and ensure optimal physical layout and connectivity in data centers.

7. Administer Linux-Based Systems

Perform advanced troubleshooting and performance tuning on Red Hat Enterprise Linux systems (RHEL 8 & 9).

Maintain compliance with Red Hat system lifecycle policies.

8. Develop and Use Automation Scripts

Create and maintain Shell scripts to automate tasks such as SAN snapshot configuration, monitoring, and system maintenance.

9. Ensure System Reliability and Availability

Monitor system health, performance, and resource utilization to ensure service availability and adherence to SLAs.

10. Document Systems and Procedures

Maintain up-to-date technical documentation, including system configurations, procedures, and troubleshooting guides.

cycle

Citrix General duties:

Entry level to intermediate knowledge of Citrix Virtual Apps and Desktops version 2203 and newer

a. Creating applications

b. Publishing applications

c. General Citrix troubleshooting skills

Entry level to intermediate knowledge of Citrix NetScalers

a. Creating VIPs

b. Troubleshooting issues with VIPs

Entry level to intermediate knowledge of Citrix PVS

a. Knowledge of version based image management

Knowledge and experience with Windows Server 2016 and newer

a. Patching

b. Troubleshooting