Renewals Specialist

Customer Success Specialist/ Renewal Specialist

We seek a proactive Customer Success Specialist / Renewal Specialist to drive customer retention and ensure seamless renewals. In this role, you will manage renewal cycles, engage with customers to understand their needs and identify expansion opportunities. You will collaborate cross-functionally to address challenges, optimize account health, and enhance customer satisfaction. The ideal candidate has strong communication skills, a customer-first mindset, and experience in SaaS or subscription-based businesses.

Responsibilities

• Renewal Management:
• Monitor customer contract renewal dates and proactively reach out to clients nearing expiration.
• Conduct renewal discussions, understanding customer needs and addressing any concerns.
• Prepare renewal quotes and negotiate terms to achieve mutually beneficial agreements.
• Identify at-risk renewals and develop targeted strategies to retain customers.
• Comfortable in working in night shifts & independently.

• Customer Relationship Building:
• Establish strong relationships with key customer stakeholders.
• Regularly check-in with customers to assess their satisfaction and usage of the product/service.
• Proactively identify potential issues and address them promptly.

Required Qualifications and Skills

• BE/BTech or BCS (Degree or equivalent experience)
• Years of Experience- 5-8 years required in the Saas Industry with 3-5 years in CSS or renewals Role.
• Proven track record in a customer success or account management role, ideally with experience in renewals.
• Willing to work in US Shift from 6 PM IST to 3 AM IST

Desirable Skills

• Excellent Communication Skills
• Strong commitment to delivering exceptional customer service and exceeding expectations.
• Proficiency in analyzing customer data to identify trends and opportunities.
• Familiarity with CRM systems (e.g., Salesforce, Clari, Zuora, Gainsight) to manage customer interactions and track renewal progress.