Reservation Manager

Supervise the hotel's reservation system, ensuring its proper operation.

Ensure accuracy in the entry and management of reservation data.

Analyze occupancy and rate trends to maximize revenue.

Implement pricing strategies and promotions to increase occupancy.

Provide exceptional customer service by managing reservation-related inquiries and issues.

Train the team in customer service techniques and reservation handling.

Work closely with the sales, marketing, and front desk departments to ensure smooth communication.

Coordinate with the sales team to manage groups and special events.

Prepare reports on reservation performance, occupancy, and market trends.

Conduct regular analyses to identify opportunities for improvement.

Supervise and train the reservations team, setting objectives and evaluating performance.

Foster a positive and motivating work environment.

All responsibilities described here are illustrative and not limiting; they may vary based on the hotel's needs in fulfilling its service objectives.