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Responsible Gaming Analyst

State Of São Paulo, Brazil (On-site)

Responsible Gaming Analyst

10 Hours ago • Upto 1 Years • Data Analyst • Undisclosed

About the job

2 skills required for this role

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communication

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Job Description

The Responsible Gaming Analyst plays a crucial role in ensuring licensees adhere to responsible gambling policies and fulfill operator duty-of-care obligations. This involves conducting behavioral risk reviews, educating customers on responsible gambling tools, and proactively mitigating gambling harms. Responsibilities include behavioral analysis, high-risk customer communication (phone calls), handling escalations and queries, collaborating with AML & Account Management teams, working in a 24/7 shift environment, and conducting ad-hoc translations. The ideal candidate will have experience in compliance, risk analysis, or responsible gaming, particularly within LATAM iGaming markets (Colombia, Mexico, Peru). Excellent communication and collaboration skills are essential.

Must have:

6 months experience in compliance/risk/responsible gaming
LATAM iGaming experience (advantageous)
Bilingual (English and Portuguese)
Customer communication (call, email, SMS)
Handling sensitive information
High-quality work in fast-paced environment

Good to have:

Bachelor's degree in Psychology

A Responsible Gaming Analyst plays an integral role in ensuring that licensees carry out their responsible gambling policy, fulfilling the operator duty of care obligations towards our customers. This role requires an innovative mind to assist by conducting behavioral risk reviews, educating customers on their gameplay using responsible gambling tools whilst proactively mitigating the risk of gambling harms.

Our Story

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

Role and Responsibilities
Your role will encompass a wide range of responsibilities, including but not limited to:

Behavioral Analysis: Conducting risk reviews identifying problem gambling markers of harm
Communication: Conducting high risk telephonic calls to customers experiencing effects of gambling harms
Ad hoc: Escalations and queries pertaining to responsible gambling from relevant stakeholders
Stakeholder collaboration: Work together with AML & Account Management teams ensuring due diligence is carried out
Operational: Operating in a shift working environment that provides operational coverage 24/7
Translations: Conducting responsible gambling translations on an ad hoc basis

Work experience and skills

Minimum 6 months experience in a compliance, risk analyst, responsible gaming or related role
Experience working in LATAM markets within iGaming is advantageous (Colombia, Mexico, Peru etc.)
Ability to read and write in both English and Portuguese
Experience in dealing with customers on all communication mediums (call, email, sms)
Experience dealing with vulnerable individuals
Excellent communication and collaboration skills, with the ability to work cross-functionally with other teams and departments
Experience of handling sensitive, confidential customer information
Proven track record in delivering high quality in a fast-paced, challenging environment
Bachelor's degree in Psychology, or a related field advantageous

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About The Company

Easygo

49 Active Jobs

Easygo is a well-established global tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks built on our "provably fair" algorithms. The products we build are used by millions of people around the world including Drake and you’ll see their logos on an EPL team, the UFC, advocated by e-gamers and in a number of other sporting places.

The last 2 years have been huge for us, we have grown from 20 to 100+ team members. Whilst the products that we build are global we have two amazing offices in the same building in the heart of the CBD with all the bells and whistles you could ever want. Including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and team lunch.