Customer Service Representative

As a Customer Support Representative, you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform. The role involves responding to inquiries, resolving issues, maintaining data, and improving customer experience within a collaborative team environment focused on online gaming.

Must Have

• Respond to customer inquiries and requests in a timely and professional manner via chat and email
• Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
• Respond to customer inquiries in both English and Spanish, with fluency in both languages
• Keep up-to-date with product information and company policies to accurately assist customers
• Maintain customer data and communicate effectively with internal teams as needed
• Continuously strive to improve the customer experience by providing feedback and suggestions for process improvement.
• Excellent communication skills, both written and verbal, in both English and Spanish
• Prior experience in a customer service role (face-to-face, online or phone-based)
• Availability to work on a 24/7 rotating roster
• Ability to work efficiently and effectively in a fast-paced environment.

Good to Have

• Familiarity with the crypto and online betting industry
• Previously worked in sports betting or online casino
• Previous experience working with Slack, G-Suite
• Ability to take initiative
• Customer and solution focused
• Ability to multi-task
• Ability to work effectively without supervision
• Strong problem-solving and customer service skills

Perks & Benefits

• Additional time off per year.
• Free snacks.
• Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish).
• Annual training and development budget, and we have many many more initiatives!

As a Customer Support Representative, you will provide exceptional bilingual customer service and support to customers via chat on a 24/7 rotating roster, ensuring a seamless and positive experience for users of the company's betting and casino platform.## Your Squad:Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grows.## Our Story:We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.## Role and Responsibilities* Respond to customer inquiries and requests in a timely and professional manner via chat and email* Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction* Respond to customer inquiries in both English and Spanish, with fluency in both languages* Keep up-to-date with product information and company policies to accurately assist customers* Maintain customer data and communicate effectively with internal teams as needed* Continuously strive to improve the customer experience by providing feedback and suggestions for process improvement.## Work experience and skills* Excellent communication skills, both written and verbal, in both English and Spanish* Prior experience in a customer service role (face-to-face, online or phone-based)* Availability to work on a 24/7 rotating roster* Ability to work efficiently and effectively in a fast-paced environment.* Familiarity with the crypto and online betting industry* Previously worked in sports betting or online casino* Previous experience working with Slack, G-Suite,## Personal qualities and behavioral traits* Excellent communication and written skills* Ability to take initiative* Customer and solution focused* Ability to multi-task* Ability to work effectively without supervision* Strong problem-solving and customer service skills## Relationships* Team leader and other specialist Customer Support roles who will support you day to day* Payments providers and internal payments coordinator/team* Closely work with our other operational departments to escalate, solve and investigate issues and support our customers needs. Including not limited too* KYC team* Fraud and AML* Tech Support## Benefits:Some of the perks of working for us:* Additional time off per year.* Free snacks.* Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish).* Annual training and development budget, and we have many many more initiatives!