Robotic Process Automation Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

In this position we are looking for a Strong Robotic Process Automation Engineer to work with Professional Services teams, Solution Architects, and Engineering teams, managing an On-prem to Azure Cloud onboarding and customer data ingestion automation solutions. The Engineer will work with US and Pune Cloud Services and Operations Team as well as other support teams across the Globe.

We are seeking a talented RPA Engineer with hands on experience designing and building Robotic Process Automation with both attended and unattended workflows to join our team. As a RPA Engineer, you will be responsible for developing and implementing cloud automation workflows and enhancing our cloud monitoring and self-healing capabilities as well as managing our infrastructure and ensuring its reliability, scalability, and security.

How will you make an impact?

• Implement custom deployments and data migration to Azure based NICE Public Safety product suites.
• Design, Develop and Maintain Robotic Process Automation for customer onboarding/deployment/testing process, leveraging internal and external resources where required.
• Integrate NICE's applications with customers on-prem and cloud-based 3rd party tools and applications to ingest/transform/store/validate data.
• Prior experience in NICE RTS or APA product is a plus.
• Accurately track effort on tasks - recognize scope and effort variances early, evaluate impact and raise issues as appropriate.
• Work closely with Public Safety Professional Services team, Solution Architects and Engineering teams.
• Use best practice methods, quality standards, and guidelines on all project phases.
• When required, travel to customer site and conduct work in a professional and organized manner.

Have you got what it takes?

• College degree (preferable) in Computer Science
• Excellent English verbal and writing communication skills
• Excellent technical and analytical skills
• In-depth knowledge of application development using Object oriented languages like Java, C# and advanced data manipulation using SQL
• Proficient with Linux, Microsoft Server
• Integration experience with enterprise software
• Excellent organizational skills, ability to set own task lists and timelines
• Team player – ability to work well in a close team environment
• Fast learner with ability to educate her/himself on relevant technologies
• Ability to multitask and prioritize work
• Ability to remain focused and calm under pressure

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge of the public safety sector.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 7991

Reporting into: Director of Cloud Services

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.