Sales Administration- US Shift

What’s in it for you?

List at least two comparative wins for this role over another that someone might consider. Example follows.

Opportunity To Unlock Your Creativity

Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career

There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

About the job

Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

About the Company:

We are a fast-growing, U.S.-based company focused on delivering high-quality custom mechanical hardware to our customers across North America. Our team is built on collaboration, integrity, and innovation. We are now seeking a skilled and detail-oriented Sales Administrator based in India to support our sales operations and contribute to customer satisfaction and business growth.

Role Overview:

As a Sales Administrator, you will play a key role in supporting our U.S. sales team with administrative tasks, CRM management, order processing, and internal coordination. You will also occasionally interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues. This is a remote position requiring strong communication skills, attention to detail, and a proactive approach.

Key Responsibilities:

Sales Administration Support:

• Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data
• Prepare and process sales quotes, invoices, purchase orders, and contracts
• Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
• Track order statuses, follow up on pending documentation, and support reporting needs
• Manage sales documentation and ensure compliance with internal processes

Customer Engagement (Occasional):

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner
• Assist customers with basic product information, order updates, and support requests
• Escalate complex issues to relevant team members while maintaining clear communication
• Build rapport with customers and represent the company with professionalism and warmth

Qualifications:

Required:

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field
• 2+ years of experience in a sales support, admin, or customer service role
• Strong verbal and written communication skills in English
• Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools
• Ability to work independently, prioritise tasks, and meet deadlines
• Flexibility to work at least 4–5 hours overlapping with U.S. business hours (EST/PST)

Preferred:

• Experience working remotely with international teams
• Familiarity with U.S. business practices and customer expectations
• Basic understanding of sales funnels and B2B or B2C sales processes

What We Offer:

• Competitive compensation
• Flexible remote work environment
• Opportunity to work with a U.S.-based team and grow professionally
• A collaborative and supportive team culture
• Performance-based bonuses (where applicable)

Perks and Benefits

• Transportation and Food facility for NA support
• Annual leave, paid sick and Casual leaves
• Team celebrations
• And much, much more!