Sales Advisor - Fixed Term (16 hours)

Job Description

As a Sales Advisor, you are the friendly face that welcomes our customers and represents the heart of our brand. You will have the opportunity to offer high-quality service at all times. From initiating conversations with customers to service at the checkout, in the fitting rooms, and throughout the store, you will make a fundamental contribution to improving the shopping experience. Your responsibilities will also include managing deliveries, restocking sold items, and displaying new arrivals on the sales floor.

Your role is essential for creating a welcoming shopping experience that highlights the best of our brand. With warmth and enthusiasm, you will guide our customers on their journey, offering genuine assistance and proactive service to inspire and motivate them. Together, collaborating with your team, you will create moments that matter. Having experience in customer service and knowing fabrics is a plus; however, it is not mandatory.

Qualifications

• Customer orientation; you have a genuine interest in getting to know our customers and offering an experience and level of service that meet their expectations

• Proactive Approach; you use your initiative to provide customers with an unforgettable shopping experience

• Curiosity; you look for opportunities to improve daily processes and routines and take proactive initiatives when necessary

• You listen and show interest in the ideas and opinions of others

• Honesty and genuineness in your approach

• You have an interest in fashion and trends

• You have a communicative, positive approach and show open-mindedness

• Willingness to learn and adapt

• You show collaboration, value inclusion, and are supportive of others

Additional Information

The role is a fixed-term (3 months), part-time 16 hours per week over 4 working days (shifts are between 7 AM and 8 PM).

To apply, please include your CV as soon as possible. Due to our personal data processing policy, we only accept applications through our careers website.

Benefits:

We offer all our employees interesting benefits and extensive development opportunities worldwide. All our employees receive a 25% discount usable on all H&M Group brands in physical stores and online. In addition to the staff discount, all our employees are included in the H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this, colleagues based in Italy receive:

• Meal vouchers for every shift longer than 6 hours
• Discounts and benefits with various entities (H&M For Me program)
• Supplementary Health Care (for permanent employees)

Inclusion & Diversity

At H&M Group, we are determined and committed to creating and maintaining inclusive, diverse, and equitable work environments throughout our organization. Our teams should be composed of a variety of people who share and combine their knowledge, experiences, and ideas. Having a diverse workforce has a positive impact on how we approach challenges, what we perceive as possible, and how we choose to relate to our colleagues and customers worldwide. For this reason, all aspects and dimensions of inclusion and diversity are considered in our hiring process.

& Other Stories

& Other Stories offers fashion-loving women a wide range of shoes, bags, accessories, beauty products, and ready-to-wear, all equally important for the overall look. We inspire women to create their own style and personal expression. Our ateliers design diverse collections with great attention to detail and quality, always thinking of modern femininity. To learn more about & Other Stories click here.