Sales Associate

What You’ll Do

• Provide outstanding customer service in person, via chat, email, or phone
• Assist customers with product selection, order status inquiries, and returns
• Represent Lucasfilm with knowledge, enthusiasm, and professionalism across all platforms
• Support product launches and promotional campaigns across retail and digital channels
• Welcome employees and guests into an engaging retail environment
• Demonstrate in-depth knowledge of store merchandise
• Assist with store visuals and displays ensuring they are always well stocked and merchandised.
• Keeping the store clean with light dusting and sweeping.
• Performing all opening and closing procedures.
• Process and fulfill online orders accurately and on time
• Manage returns, exchanges, and customer service inquiries through e-commerce systems
• Assist in product listing, updating descriptions, and maintaining accurate online inventory
• Monitor customer feedback and provide insights for online store improvements

What We’re Looking For

• High school diploma or equivalent (Bachelor’s degree preferred)
• 1+ years of retail or customer service experience
• Excellent communication and interpersonal skills
• Positive attitude and willingness to learn
• Ability to solve problems quickly and handle multiple tasks
• Ability to work flexible hours, including evenings, weekends.

About Lucasfilm:

Lucasfilm is a global leader in film, television and digital entertainment production. In addition to its motion-picture and television production, the company's activities include visual effects, audio post-production and cutting-edge digital animation, interactive entertainment software, and the management of the global merchandising activities for its entertainment properties including the legendary STAR WARS and INDIANA JONES franchises. Lucasfilm Ltd. is headquartered in northern California.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Lucasfilm Ltd, which is part of a business we call Lucasfilm.

Lucasfilm Ltd is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.