Sales Engineer

1 Year ago • 5 Years +

Software Development & Engineering

Job Description

Trend Micro is a global cybersecurity leader dedicated to making the world safe for exchanging digital information. The Sales Engineer in Singapore will act as a technical bridge between sales representatives and customers, providing pre-sales support and guidance on Trend Micro's Next-Gen security solutions. This role involves developing customer relationships, offering leadership in security architecture, and influencing customer technical strategies through strong problem-solving skills. The Sales Engineer will be a trusted advisor, understanding customer needs, risks, and technology gaps. Responsibilities include guiding customers through their product journey, ensuring customer success, and training the sales organization. The role also involves understanding the cybersecurity partner ecosystem and leveraging channel partners.

Good To Have:

Understanding of Microsoft O365, Azure, Google, AWS services
Exposure to security software solutions (Firewall, Content Security, etc.)
Understanding of public cloud technologies (AWS, Azure)
Strong public speaking skills for webinars and industry events

Must Have:

Deliver high-quality presales support and solutions
Strong understanding of SOC operations
Knowledge of cloud architecture and native application security
Familiarity with SASE and Zero Trust models
Excellent written and spoken communication in English
Passion for cybersecurity and customer security
Deliver engaging technical demonstrations
Present complex technical issues clearly
Develop solutions for customer problems
Influence customer technical strategy

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When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

POSITION OVERVIEW

The Sales Engineer (SE) in Singapore, will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.

PRIMIRY RESPONSIBILITY

Apart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothly
Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey
A strong pillar to build and train sales organisation. You shall be an extremely good storyteller and help sales team to sell better and effectively
Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc. 
Leveraging channel partners by upscaling and training for customer engagement is integral part of the role
Conduct routine update on the new product/ technology to the internal sales staff
Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how

Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking
Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution
Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner
Apply strong problem-solving skills to design solutions that solves the customer problems
Developing close relationships to help influence the technical strategy of the customer
Deliver training to customer and prospects about Trend Micro solutions 
Working with company technical support personnel to ensure ongoing quality of support and customer health
Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies 
Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest
Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist. Very good public speaking skill will be added advantage to the role

EXPERIENCE

Min 5 years of experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers 
Good understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage. 
Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage. 
Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage 
Good written and spoken communication skills in English
A strong interest in all aspects of cybersecurity and a passion for customer security
Good understanding of public cloud technologies such as AWS and Azure

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.