Sales Operation Associate

Overview:

The ISS STOXX Index Sales Operation Associate is responsible for ensuring that data is distributed to correct client entities via packages and to users as negotiated and agreed by a contract. In future, this team will also be accountable for facilitating changes in client permissions.

We are seeking an Associate who will support these reviews. The ideal candidate will become an orchestrator of various operational activities whilst contributing to key organizational goals. This role will report to the Lead of the Gateway Providers Review and Audit team in Mumbai and build collaborative relationships with various key stakeholders across ISS STOXX divisions.

Responsibilities:

• Periodic review of Gateway Providers’ Reports
• Highlight exceptions to Vendors, seeking resolution
• Identify additional licencing opportunities and directing them to Sales
• Co-ordinate with the Sales team for resolving issues
• Timely communication to key stakeholders for change in client permissions
• Maintain a tracker and log book for exceptions highlighted and issues resolved.
• Facilitate internal reporting
• Acts as a bridge between Client Success, Permissioning and Sales teams.
• Enable continuous improvement.

Qualifications:

• Bachelors/Masters in a related field with 5 to 7 years of post-qualification experience.
• Ability to work independently.
• Strong written and verbal communication skills in English.
• Demonstrated problem solving ability with attention to detail.
• Can do attitude and a pro-active hands-on mindset.
• Ability to effectively collaborate with various stakeholders.
• Effectual organizational skills with the ability to deliver in a fast-paced environment and meet tight deadlines.
• A strong team player who is organized and meticulous in approach

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let’s empower, collaborate, and inspire.

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.