Sales Operations Analyst

About Extreme Networks

At Extreme Networks, we push the boundaries of networking technology, leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Job Overview

We are seeking a highly motivated, articulate, and detail-oriented professional eager to grow their career in sales operations. The ideal candidate will possess a strong work ethic, professionalism, and enthusiasm to take initiative. This role will support the Longtail Renewal Team (GSSO) & Sales Operations, ensuring optimal performance reporting and data-driven insights.

Roles and Responsibilities:

• Act as a key member of the Sales Operations team, responsible for analyzing and reporting on the performance of the Longtail Renewals (GSSO team).
• Generate detailed performance reports, analyzing data across geographies, services teams, and projects to identify trends and improvement areas.
• Maintain and oversee daily reports within Salesforce, ensuring accuracy for the Longtail Renewal Business.
• Extract and analyze data from SFDC on a monthly/quarterly basis, performing data consolidation, formatting, validation, reporting, and in-depth analysis.
• Identify trends, patterns, and underlying issues from data insights to propose remediation strategies.
• Conduct both quantitative and qualitative analysis, translating complex data into actionable insights for operational success.
• Prepare and present accurate dashboards and reports, enabling effective decision-making for leadership.
• Evaluate opportunities in Salesforce, collaborating with GSSO managers to ensure data accuracy and timely forecasts.
• Engage with cross-functional project teams, collaborating effectively under minimal supervision.
• Assist in developing business tools and processes to optimize planning and execution.
• Quickly adapt to new technologies and understand operational challenges within business and technical environments.
• Review current standards and methodologies, recommending improvements to reporting structures.
• Handle ad-hoc analysis requests from field users and senior management.

Required Skills & Qualifications:

• 5-10 years of experience in Sales Business Analytics, MIS Reporting, AOP, Forecasting.
• Proven business experience, preferably in MIS Reporting & Sales Business Analytics.
• Ability to excel in a high-paced, team-oriented setting.
• Experience in computer networking technologies (preferred).
• Energetic, enthusiastic, and self-driven.
• Strong critical-thinking and analytical problem-solving skills.
• Exceptional organizational, prioritization, and time-management abilities.
• Resourceful and action-oriented, capable of working independently with minimal supervision.
• Excellent communication skills with strong collaborative mentality.
• Technical proficiency in Excel, SQL, Power BI, and Tableau (preferred).
• Familiarity with high-tech operations, cloud networking, SaaS industry (preferred).
• High attention to detail and accuracy in reporting and documentation.
• Minimum 1-year experience in Salesforce.com support (preferred).
• Experience in developing Knowledge Base Solutions.
• Ability to assess functional impacts on processes and business functions.
• Strong proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
• Advanced Excel skills (VLOOKUP, Pivot Tables required).
• Experience with SFDC, Snowflake, and Oracle (a plus).
• Excellent cross-group collaboration skills to drive seamless operations.