Sales Operations Manager

Why Join HYCU? 

HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com. 

About the Role 

We’re looking for a Sales Operations Manager
who’s excited to optimize our Go-To-Market (GTM) operations and help drive data-informed decisions across Sales, Marketing, Customer Success, and more. This role is hands-on and high-impact perfect for someone who thrives in systems, loves solving problems with data, and wants to make a visible impact on revenue growth and operational efficiency. 

You’ll report into the Sr. Director of Sales Operations and support core GTM systems such as Salesforce, Clari, Salesloft, ZoomInfo, and more. You'll work cross-functionally to improve workflows, enforce data standards, support territory design, and build dashboards that enable GTM performance and insight at scale. 

Location: 

• Belgrade, Serbia (Hybrid Office) 

What You’ll Do: 

Data Management & Reporting 

• Build and maintain reporting and dashboards to provide visibility into pipeline health, sales activity, quota performance, and conversion trends, helping identify risks and opportunities. 

• Support the end-to-end forecasting process in partnership with Sales Leadership ensuring alignment on
  methodology, cadence, and forecast accuracy. 

• Conduct regular audits to ensure data accuracy, system integrity, and sales process compliance. 

• Support territory and quota planning, account segmentation, and rep assignments. 

• Drive process improvements around CRM hygiene and forecast data quality. 

Sales Process & Enablement 

• Assist with lead and opportunity routing logic to ensure speed-to-lead and ownership clarity. 

• Help operationalize planning cycles and document process changes and best practices. 

• Support sales enablement by managing Sales Operations tools and partnering with Sales Leadership on training and enablement initiatives. 

• Assist with change management and training initiatives for new tools, features, and processes. 

Systems & Tools Support 

• Support Salesforce administration (user setup, reports, dashboards, layouts, deduplication). 

• Assist in the optimization of core GTM tools: Clari, Salesloft, ZoomInfo, DealHub, etc. 

What We’re Looking For: 

• Bachelor's degree required; Salesforce Admin Certification strongly preferred. 

• 5+ years of experience in high-growth SaaS sales operations or GTM systems function. 

• Experience supporting large-scale GTM planning cycles (territories, quotas, segmentation). 

• Exposure to CPQ tools and revenue intelligence platforms like Clari. 

• Strong analytical skills with experience building dashboards in Salesforce and Excel 

• Detail-oriented, with a passion for operational excellence and scalable processes.
  
• Comfortable in a high-growth, high-change environment and capable of balancing multiple projects simultaneously.

Who We Are:  

Our Core Values: Authenticity, Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things.    

The following is how we approach each Core Value:    

• Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we’re going to do.     

• Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it…and never stop trying.     

• Empathy – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don’t live in a constant state of empathy, if we don’t strive to truly put ourselves in another person’s shoes, we cannot truly serve the market.  

"We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO  

What We Offer: 

Come work for one of CRN’s “Cloud 100 Companies for 2025”. At HYCU you’ll have the opportunity to build your career with a “Visionary” B2B SaaS company from Gartner’s Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical insurance, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.