Sales Operations Specialist

10 Minutes ago • 2-5 Years

Operations

Job Description

Palo Alto Networks is seeking a Sales Operations Specialist to support the North America BDR team. This role involves optimizing BDR programs, building reporting and analytics, and executing operational roll-outs. Key responsibilities include supporting enterprise sales, developing KPIs, collaborating with cross-functional teams, and improving lead conversion and sales cycle efficiency. The specialist will also maintain dashboards, assist in strategic planning, and support BDR workflow improvements and onboarding.

Good To Have:

Experience working in a high-growth SaaS or tech environment.
Understanding of lead scoring, MQL/SAL/SQL definitions, and sales funnel metrics.

Must Have:

2-5 years of experience in B2B sales or marketing operations, business development, or enterprise sales support.
Experience supporting a growing sales development team (BDR or SDR team).
Proficiency with Salesforce, Outreach, ZoomInfo, LinkedIn, Tableau, and other sales engagement platforms.
Excel Power User skills.
High operational command of the BDR role and understanding of Account-Based Selling motion.
Strong collaboration and listening skills to evaluate BDR team performance and provide training.

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Your Career

Palo Alto Networks is looking for a Sales Operations Specialist to join our North America (NAM) BDR team. This individual will be a go-to-business partner supporting the NAM BDR team and management. This role will partner with leadership to help optimize our BDR programs, build out accompanying reporting & analytics, and execute on effective operational roll-out. This is an opportunity for the right candidate to advance their career with Palo Alto Networks as we expand rapidly.

Your Impact

Support the enterprise sales team with operational planning, pipeline management, and CRM optimization.
Develop key performance indicators (KPI’s) and analyze sales performance data to identify trends, opportunities, and areas for improvement.
Collaborate with cross-functional teams (marketing, finance, product) to align go-to-market strategies.
Develop scalable processes to improve lead conversion, account targeting, and sales cycle efficiency.
Develop and maintain dashboards and reports to track BDR performance, activity metrics, pipeline contribution, and lead conversion.
Assist in strategic planning initiatives such as territory design, lead assignment, campaign tracking, and goal setting for BDRs.
Partner with the marketing & BDR management teams to evaluate the effectiveness of inbound/outbound campaigns and feedback loops.
Support the design, implementation, and continuous improvement of BDR workflows and outreach cadences.
Help onboard and enable new BDR team members with tools and automated workflows to increase sales efficiency.

Your Experience

2-5 years of experience in a B2B sales or marketing operations function, business development or enterprise sales support role supporting a growing sales development team, ideally a BDR or SDR team.
Experience using Salesforce, Outreach, ZoomInfo, LinkedIn., Tableau and/or other sales engagement platforms. Excel Power User.
High operational command of BDR role (the art and science of prospecting deep vs wide), solid understanding of how BDR/Marketing/Sales collaborate in an Account-Based Selling motion vs velocity/high transaction model.
Strong collaboration and listening skills to evaluate ongoing BDR team performance and provide training when necessary