Salesforce Expert Business Analyst

Description

Position at Ness USA, Inc.

Why Ness?

We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.

Requirements and Responsibilities

We are seeking a proactive and detail-oriented Salesforce Business Analyst to support the reverse engineering and redevelopment of an existing financial application within Salesforce. The ideal candidate will have strong expertise in process optimization, workflow design, data migration, and cleanup, with a focus on ensuring seamless integration and operational efficiency. You will work closely with technical teams and stakeholders to translate business needs into effective Salesforce solutions, driving clarity and actionable insights.

What You’ll Do

Salesforce Process Analysis & Workflow Design:

• Analyze current Salesforce processes and legacy system workflows to identify inefficiencies, gaps, and areas for improvement; ensure alignment with overall business objectives.
• Document and design optimized Salesforce workflows using tools such as Salesforce Flow, process builder, or similar platforms.
• Collaborate with stakeholders to map out as-is and to-be processes within Salesforce, ensuring clarity, consistency, and alignment across teams.
• Challenge existing assumptions ("Tree Shaker") to identify root causes of process inefficiencies and propose innovative solutions.

Stakeholder Collaboration & Communication:

• Act as a bridge between business stakeholders and technical teams, ensuring Salesforce process requirements are accurately captured and communicated.
• Drive requirements elicitation through targeted questioning, workshops, and stakeholder interviews.
• Prepare and present clear documentation, including process diagrams, data mapping strategies, and project status updates.
• Build and maintain strong cross-departmental relationships to foster alignment and support project success.

Data & Process Continuous Improvement:

• Identify ongoing opportunities for process enhancements, data quality improvements, and system efficiencies.
• Support data migration, validation, and cleanup activities, ensuring high data integrity and compliance with standards.
• Promote a culture of continuous learning and critical thinking to challenge the status quo and encourage process innovation within the Salesforce environment.

What You’ll Bring

• 5+ years of experience as a Business Analyst or in a similar role, with a focus on Salesforce process optimization, workflow redesign, or data projects.
• Hands-on experience with Salesforce data migration, cleanup, and validation processes.
• Proven ability to analyze complex Salesforce systems and translate business requirements into effective workflows.
• Strong knowledge of Salesforce process mapping tools such as Salesforce Flow, Process Builder, Visio, or similar.
• Familiarity with data analysis tools and techniques, including SOQL, Excel, Tableau, or similar platforms.
• A "Tree Shaker": skilled at questioning assumptions and uncovering inefficiencies within Salesforce workflows.
• Strong communication and elicitation skills to ensure stakeholder needs are well understood and addressed.
• Data-savvy with a practical understanding of Salesforce data management principles.
• Adaptable, comfortable working in fast-paced environments with evolving priorities.

Additional Skills

• Strong problem-solving and analytical abilities, with a focus on practical, actionable Salesforce solutions.
• Excellent interpersonal and communication skills, capable of building rapport with diverse stakeholders.
• Detail-oriented with excellent organizational skills and the ability to manage multiple tasks and deadlines.
• Collaborative team player willing to engage across departments to support project goals.

Benefits for all our employees:

-Access to trainings, conferences, and certifications for self-development

-Skilled and team player colleagues

-Increased vacation days based on tenure in Ness and Floating holidays

-Medical insurance

-Attractive compensation scheme and referral bonuses

Not sure if you check every requirement?

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity also, we are aware of the studies that have shown that women/people of color/introverts are less likely to apply to jobs unless they meet every single qualification.

So, if this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyways. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let’s meet and you may just be the right candidate for one of our roles