Salesforce Solution Architect

1 Month ago • All levels

Job Summary

Job Description

As a Salesforce Solution Architect at Sitetracker, you will be part of the Solution Delivery - Implementation team based in Bangalore. You will collaborate with customers across different regions to gather requirements and design effective solutions for their business processes. Your responsibilities include driving implementation quality, leveraging Salesforce expertise, and identifying process improvements. You will also be involved in leading implementations, analyzing customer data, and contributing to the product roadmap. The role requires strong attention to detail, creative problem-solving, and the ability to work in a collaborative team. You will also be supporting customers in APAC (Singapore to Australia and in between) as well as EMEA.
Must have:
  • Support customers in APAC and EMEA
  • Salesforce certifications and passion
  • Lead Salesforce cloud implementations
  • Lead implementations with enterprise customers
  • Gather requirements and design solutions
  • Understand database principles
  • Organize and troubleshoot projects
  • Learn new tools and software
  • Analyze customer data
  • Configure/develop Salesforce

Job Details

The Opportunity


Based out of our office in Bangalore, You'll be part of our Solution Delivery - Implementation team and work at Sitetracker as a Solution Architect. You will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service. 


You will work closely with our customers across different regions & time zones to gather requirements and find creative design solutions to most effectively manage the customer's business process.  You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce.


With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.


The Skill Set:
  • Be willing to support customers in APAC (Singapore to Australia and in between) as well as EMEA
  • You'll have Salesforce certifications and a passion for Salesforce
  • You'll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers
  • You'll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live 
  • Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
  • Identify areas of implementation process improvements based on latest Sitetracker product features
  • Utilize your strong understanding of database principles to create efficient solutions
  • Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
  • Learn new tools and software and leverage them to develop a thoughtful, analytical insights
  • Perform analysis on customer data and build reports/dashboards based on customer specifications
  • Configure/develop Salesforce in a client facing environment is preferred


Within 60 days, You'll:
  • Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
  • Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically - but will be able to think strategically on how Sitetracker can solve their problem)
  • Lead a small business or corporate level implementation supported by an experienced implementation lead
  • Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
  • Review large customer data set with no assistance/help from teammates
  • Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships


Within 180 days, You'll:
  • Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
  • Be able to independently lead a corporate level implementation
  • Appropriately communicate the right message to customers
  • Raise issues to the internal team when an issue appears


Within 365 days, You'll:
  • Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
  • Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
  • Be able to lead an enterprise level implementation without support
  • Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers


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