Solution Architect

13 Minutes ago • All levels

Job Summary

Job Description

As a Solution Architect on the Implementations team, you will work with forward-thinking companies, making a meaningful impact on their industries. You will gather customer requirements, design creative solutions for business processes, and improve implementation quality with in-depth Salesforce exposure. This role requires attention to detail, a creative mind, and collaboration to drive customer success.
Must have:
  • Lead enterprise-level customer implementations from kickoff to go-live.
  • Gather requirements and design software solutions for complex business processes.
  • Identify implementation process improvements using Sitetracker product features.
  • Utilize strong understanding of database principles for efficient solutions.
  • Organize multiple ongoing projects and troubleshoot issues with precision.
  • Perform customer data analysis and build reports/dashboards.
  • Develop foundational knowledge of Sitetracker platform and telecommunications industry.
  • Strategically apply Sitetracker to resolve customer challenges.
  • Lead small business or corporate level implementations.
  • Review large customer data sets independently.
  • Apply knowledge of Salesforce flows, workflow types, profiles, roles, report types, and relationships.
Good to have:
  • Configure/develop Salesforce in a client-facing environment.

Job Details

The Opportunity

As a Solution Architect on the Implementations team, you will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service. You will work closely with our customers to gather requirements and find creative design solutions to most effectively manage the customer's business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in.

The Skill Set:

  • Lead implementations with enterprise-level customers from kickoff to go-live
  • Gather requirements from customers and designing software solutions based on complex customer business processes and requirements
  • Identify areas of implementation process improvements based on latest Sitetracker product features
  • Utilize your strong understanding of database principles to create efficient solutions
  • Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail
  • Learn new tools and software and leverage them to develop a thoughtful, analytical insights
  • Perform analysis on customer data and build reports/dashboards based on customer specifications
  • Configure/develop Salesforce in a client facing environment is preferred

Within 60 days, You'll:

  • Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry
  • Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won’t need to be able to create or implement technically - but will be able to think strategically on how Sitetracker can solve their problem)
  • Lead a small business or corporate level implementation supported by an experienced implementation lead
  • Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process
  • Review large customer data set with no assistance/help from teammates
  • Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships

Within 180 days, You'll:

  • Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team
  • Be able to independently lead a corporate level implementation
  • Appropriately communicate the right message to customers
  • Raise issues to the internal team when an issue appears

Within 365 days, You'll:

  • Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews
  • Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer
  • Be able to lead an enterprise level implementation without support
  • Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers

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