Salesforce Solution Architect

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. 

We are looking for a Salesforce Solution Architect to join our Salesforce Delivery team in North America.  

This is an exciting position where you’ll be driving customer engagements by determining process gaps and pain points, then rapidly designing and implementing best-in-class solutions across multiple industry verticals with a focus on Sales Cloud and Service Cloud. Ultimately, as an Architect you will serve as the primary design owner and trusted SME for all related deliverables.  

Responsibilities:   

• Support demand generation activities including providing subject matter expertise, thought leadership and sales cycle support   

• Lead strategic road mapping, solution architecture, and delivery of Salesforce Sales and Service Clouds to unify business processes firm wide.   

• Oversee end-to-end delivery and adoption of Salesforce solutions across sales, service, marketing, finance, and operations teams.   

• Define and manage programs to drive Salesforce effectiveness and user adoption through training and change management.   

• Establish integrations between Salesforce and Spaulding Ridge’s technology portfolio.   

• Perform hands-on configuration of security, data models, processes, rules, and approval flows to meet business requirements.   

• Define metrics and reports to measure process quality and user adoption to resolve issues.   

• Identify expansion opportunities across existing client relationships   

• Mentor and develop consulting teams on Sales and Service Cloud  

Qualifications:   

• 6+ years in enterprise Salesforce delivery and solution architecture   

• Hands-on configuration and development skills on the Salesforce platform   

• Possess a current Salesforce certification in one of the core clouds (Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, or Experience Cloud) 

• Ability to lead large, global delivery teams in an Agile environment   

• Outstanding relationship management and strategic planning ability   

• Strong functional/technical background in cloud platforms (Salesforce, managed services, digital transformation)   

• Demonstrated leadership and team mentoring abilities   

• Excellent written/verbal communication and presentation abilities  

Spaulding Ridge’s Commitment to an Inclusive Workplace 

When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.

At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.