Salesforce Solution Architect, Systems & Tools (Public Sector)

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Required
- Resident of the United States
- Currently live in the United States 
- Bachelor's Degree

Responsibilities

- Perform administration duties on a suite of existing applications and tools, including project management, data management, scheduling, methodology, and reporting.

- Manage project scope and schedule definition and execution.

- Able to effectively communicate status, accomplishments, and roadblocks to a dynamic global team.

- Analyze Salesforce data and generate reports.

- Assist in the creation of custom tools and applications. 

- Advocate for Services Sales and Delivery requirements on enterprise wide projects, features & enhancements.

- Own the creation, documentation, validation, communication and upkeep of business requirements and their supporting use cases.

- Set priorities, open cases with developers and guide them through deployment.

- Partner with Subject Matter Experts, Business Architects, and Product Owners to develop requirements, review solutions and designs, and build enablement and test scripts.

- General support on additional administrative or operational tasks.

Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level of U.S. Government security clearance that may be required for this role. U.S. citizenship (U.S. born or naturalized) or Green Card required.

Required Experience
- Relevant practical experience in systems administration or business analysis
- Advanced understanding of cloud computing, solutions, and the Salesforce product family
- Strong professional communication (written and verbal), organizational, analytical and problem-solving skills, attention to detail
- Logical, practical, realistic, tenacious, curious, kind
- Ability to multitask while managing deadlines, perform well under pressure, work independently and as a part of a team
- Flexible, creative, highly motivated self-starter with demonstrated ability to produce results
- Extraordinary time management skills
- Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies
- Collaborative; extremely customer-service and team-oriented
- Ability to stay focused and learn quickly in a fast-paced, rapidly developing business environment

Desired Experience / Expertise / Skills
- Salesforce Admin and Advanced Admin certifications and product experience
- Familiarity with CRM, data management and/or Certinia’s PSA tool
- Experience as a customer-facing consultant
- Experience in Sales Operations and/or Professional Services
- PMI / PMP certification
- Experience with Contract Lifecycle Management, CPQ and/or systems integration
- Proficient in authoring use cases, user stories, business and/or technical requirements
- Experienced at collaborating with both business and technical teams; requirements gathering, prototyping, testing, launching and enabling enterprise solutions

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.