SDR Operations Manager, APJ

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Zscaler has an incredible story to tell, and our Marketing team is committed to sharing it in compelling and expressive ways. Our storytellers, analysts, strategists, and designers are attentive and dedicated to teaching our audience to think about cybersecurity like they never have before. You’ll collaborate with diverse, creative people around the globe to hone the Zscaler brand, increase awareness and demand, support partnerships, and drive home big wins for the world’s cloud security leader and our customers worldwide.

We’re looking for a Sales Operations Manager - Sales Development with strong business development process knowledge and expertise, dedicated to driving insights and operational rigor for our APJ Sales Development Representative (SDR) team. Reporting to the Director of Global SDR Operations, you will be responsible for:

• Providing data insights to SDR leadership, including KPIs, performance metrics, goal attainment pacing, and conversion rates analysis to drive actionable business improvements
• Supporting SDR leadership with QBR preparation, SDR/Sales interlock data, and auditing monthly SDR results
• Collaborating with cross-functional analysts to assess pipeline creation, SDR processes / technology stack, campaign performance, and lead funnel health
• Managing SDR dashboards to ensure operational insights related to territory analysis, pipeline generation, MQL SLAs, opportunity creation, and results measurement

What We’re Looking for (Minimum Qualifications)

• 3-5 years of experience in a similar role within a large Sales Development organization, with a focus on operations or analytics.
• Strong knowledge of SDR workflows (territory management, MQL/SQL tracking, pipeline development, SDR-to-Sales handoff) and proficiency with Salesforce and enterprise sales tools (e.g., Outreach, ZoomInfo, LinkedIn Sales Navigator).
• Expertise in Excel/Google Sheets for analyzing and tracking key performance metrics.
• Proven ability to collaborate with cross-functional teams (SDR leadership, marketing, sales) and deliver data-driven insights and recommendations.

What Will Make You Stand Out (Preferred Qualifications)

• Experience in Sales Development or direct sales prospecting/lead generation, with strong knowledge of SDR workflows and processes.
• Proficiency in advanced reporting platforms (e.g., Tableau/BI tools) and marketing automation platforms (e.g., Marketo) for data-driven decision-making and collaboration on campaigns/MQLs.
• Proven project management skills, with a track record of driving strategic initiatives to scale SDR performance in fast-paced environments.

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