As the SDS Compliance Investigations Team Manager, you will oversee a team of Compliance Investigators. Your responsibilities include supervising the team, providing coaching and development, and managing daily operations. The team screens Apple accounts using internal systems and external databases to ensure compliance with sanctions regulations. You will be responsible for managing performance, driving productivity, and ensuring accuracy. You will also conduct regular 1:1 meetings, team meetings, and development conversations with employees. Collaboration with cross-functional partners is also a key aspect of the role, along with identifying ways to improve the customer experience.
Must Have:- Manage and support a team of Compliance Investigators.
- Conduct sanctions screenings of new and existing accounts.
- Drive team performance to meet productivity and accuracy goals.
- Conduct regular 1:1s and team meetings.