Senior Account Manager

The Senior Account Manager forms part of the company’s commercial operations. A Senior AM is responsible for managing relationships with Tier 1 customers, ensuring exceptional service, and delivering a seamless experience across all product offerings. The SAM will act as a senior member of the Account Management team, providing guidance and support to other account managers. This role requires someone with proven experience in handling high-value accounts and offering supervision and insight to ensure team and customer success. The SAM will also ensure that all operations remain compliant with company policies and industry standards.

Position Objectives

• Supervision and Support: Offer supervision, mentorship, and guidance to the Account Management team.
• Tier 1 Customer Management: Build and maintain strong, long-term relationships with high-value customers, providing them with tailored services and ensuring their satisfaction across all product offerings (Slots, LIVE, etc.).
• Customer Performance Monitoring: Monitor and analyze individual customer performance, ensuring that Tier 1 customers receive personalized action throughout their lifecycle, including onboarding, engagement, and retention.
• Campaign Oversight: Supervise the initiation and execution of marketing campaigns designed to drive activity for Tier 1 customers. Ensure campaigns are timely, effective, and results are reported accurately.
• Cross-Department Collaboration: Work closely with internal teams, including Sales and Product, to deliver the best possible customer experience. Act as a bridge between departments and customers to ensure smooth communication.
• Industry Insight: Stay up-to-date with both internal product developments and industry trends, ensuring clients receive the most current and competitive service possible.

What We Are Looking For

• B2B Expertise: Solid background in B2B relationship management, with demonstrated success in maintaining and growing key accounts.
• Supervisory Skills: Experience in offering guidance and support to team members, with a focus on helping them achieve their goals.
• Analytical and Organizational Skills: Ability to analyze customer data, recognize trends, and use insights to drive account growth. Strong attention to detail and effective time management.
• Communication and Collaboration: Strong communication skills, with the ability to work across departments and provide clear, actionable insights.
• Customer-Centric Focus: A commitment to delivering outstanding service and building lasting relationships with key customers.
• Adaptability and Problem-Solving: Strong troubleshooting skills, with the ability to handle complex customer challenges and thrive in high-pressure situations.
• Industry Knowledge: In-depth knowledge of the gaming industry.
• Preferred Experience: Minimum 2 years of experience in account management, with a focus on Tier 1 or high-net-worth clients.

Stakelogic Offers

• Modern, fun office with all amenities.
• Innovative and fast-growing iGaming products.
• Open-door policy, with transparent communication.
• Frequent 1-on-1 meetings with managers for personal and career development.
• Comprehensive medical health insurance.
• Health benefit contribution upon passing probation.
• Fully equipped kitchen, free fruit, drinks, and coffee.
• Beer Fridays and company events.

Closing Date for Applications: November 15th, 2024