Senior Administrative Assistant

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

The Administrative Assistant will provide executive-level support to two of our Senior Vice President (SVP), EMEA, Sales.  One is based in Rome and one is based in Sydney, Australia.

NB: This role will be based in Rome.

The primary responsibilities of this role are to maintain the SVP’s schedule, coordinate with internal and external stakeholders, provide logistical and travel support with detailed itineraries, work on related projects and be proactive with evolving business needs.  

Experience we are looking for:

• Be a trusted partner to the SVPs, organizing current needs, anticipating potential conflicts, and handling sensitive business information where SVP confidentiality is paramount.
• Maintain an accurate and detailed calendar for the SVPs, manage and log incoming scheduling requests, proactively communicate changes to team, as well as anticipate and respond to scheduling and travel conflicts, rescheduling as needed.
• Track SVP’s tasks and projects to ensure appropriate prioritization is completed with respect to deadlines and organizational developments.
• Access, review, prioritize and respond to inbound email and voicemail requests. 
• Organize internal and external meetings for SVPs.
• Manage all travel scheduling and arrangements, ensuring SVPs is aware and updated of itinerary changes during travel, and prepared upon arrival.
• Track and reconcile monthly statements, ensuring expense reports are completed and submitted in a timely manner.
• Ensure consistent and efficient interaction with other assistants across the global organization; demonstrate poise and tact under pressure and handle matters with sound judgement and respect.
• Provide special project leadership and support as needed. 
• Attend Staff Meetings and capture Meeting Minutes to ensure all action items are followed up with in a timely manner.
• Assist in drafting important documents and presentation materials for executive team meetings.

Skills we are looking for:

• Proven experience in providing high-level administrative support to executives.
• Detail oriented, organized with proven ability to successfully multitask.
• Positive, tenacious attitude.
• Strong verbal and written communication skills.
• Outstanding interpersonal skills and preference for collaboration, including proven success working with others; ability to work with high profile individuals externally, as well as collaborate internally.
• Ability to work in a fast-paced and sometimes unpredictable environment; works well under pressure and tight deadlines.
• Ability to consistently apply good judgment and make good decisions.
• Ability to always maintain confidentiality and discretion.
• Proven analytical and problem-solving abilities.
• Organized with a proven ability to juggle multiple projects at once.
• Experience managing complex event logistics.
• Experience with domestic and international business travel arrangements, coordinating meetings and tracking credit card and other expenses.
• Proficient in Outlook and Microsoft Suites.

Other Attributes:

• You must be a self-starter, solution focused, and most importantly, you must realize that you are joining something that is a mission larger than your role. 
• Enthusiasm to learn, contribute and develop further.  
• Possess an understanding of the complexities surrounding collaboration in a global matrix organization.
• Highly organized, detail oriented and self-motivated.
• Collaborative mindset and strong interpersonal skills.
• Remains positive in high pressure and stressful situations
• Demonstrates critical thinking, communication, and relationship-building skills.
• Action oriented and results focused.
• Flexible and resourceful approach.
• Independent problem solver.
• Great sense of humor!

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.