Senior Associate

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Operations Technology Data Steward/Production Support - Senior Associate- SS&C Technologies. 

We are looking for an Operations Technology Data Steward/Production Support - Senior Associate to join our India BPO team. This position will be responsible for monitoring the timely receipt and processing of all data that is received from various counterparties including Administrators, Prime Brokers, Banks etc. This includes monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams. These teams may include internal developers, database administrators or external IT teams at our counterparties.  Additionally, this role will provide support and backup to our clients trade capture team and applications. 

Position Responsibilities:

• Monitors various production jobs and resultant databases to ensure timely and accurate execution
• Use various dashboards and reports to evaluate the state and health of systems
• Manage production issues and work with Vendors and escalate issues as needed
• Create, update, amend relevant production support documentation
• Assists in design and development for applications that support monitoring, error detection, scripting and fulfillment. Assists in setting and documenting requirements
• Anticipates impact of changes/additions on system to ensure quality of system
• Supports FTP administration including, set up of new users, file transfer scripting, troubleshooting and monitoring
• Documents processes and recommends process improvements. Responds to suggestions and problems as reported by users, system error reporting and monitoring. Gains full understanding of each issue, then documents, investigates and resolves it
• Keeps IT management and business community informed about progress, problems, and activities. Keeps peers informed about changes, improvements, etc. that might affect them. Documents and communicates system or framework enhancements
• Report promptly to management and business community regarding critical outages until resolution
• Responsible for analyzing call log to discover trending matters and issues. Recommends changes to IT development team on improving processes
• Learn functionality of trade capture system and provide support as coordinated with the trade capture team on a daily basis. 

Position Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related discipline
• Experience working with Microsoft SQL Server
• Proficient knowledge of Excel and VBA
• Has proficient understanding of operational Data Warehouse environment (i.e., operating systems, application systems, terminology, infrastructures, libraries, programs, processes and procedures
• Highly motivated self-starter with an appetite for knowledge
• Ability to manage multiple projects at once with strong attention to detail
• Experience in capital/stock markets is a plus
• Strong organizational skills with the ability to set, organize and meet priorities
• Excellent interpersonal, verbal and written communication skills
• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
• Awareness of own capabilities and when to escalate for assistance/information/approvals
• Proactive approach to supporting technology - demonstrate you can prevent problems, vs fix them
• Flexibility to work European business hours is a major plus

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.