Senior Associate - Key Account Manager - Electronic Data Capture - Kochi
3 Months ago • All levels
Account Management
Job Description
The Senior Associate - KAM - EDC role in Kochi focuses on increasing sales of EDC devices to merchants in a designated area. Responsibilities include physically visiting micro markets to identify and sell to quality merchants, minimizing fraud and chargeback risks through proper onboarding, adhering to risk guidelines, resolving high-risk merchant issues, seeking references from converted clients, and collaborating with internal Business & Technology teams to address common bottlenecks, particularly on the technology front. The role also involves acting as a brand ambassador for Paytm, embodying a philosophy of continuous learning and humility.
Must Have:
- Increase sales of EDC devices
- Identify and sell to good merchants
- Minimize fraud and chargebacks
- Adhere to risk guidelines
- Resolve high-risk merchant issues
- Seek references from clients
- Engage with Business & Technology Teams
- Act as a brand ambassador
About the team: EDC Retail EDC is one of Paytms business tool to help merchant grow and manage their business through simplicity and data driven technology.
Expectations/ Requirements:
The incumbent will be expected to increase sales of our devices amongst merchants in a specified area. The role will require physical movement into micro markets, identifying and selling to good quality merchants. Minimize risks of fraud, chargebacks by ensuring good quality of merchant onboarding Adhere to the risk guidelines shared by the team. Visit merchant and resolve issues highlighted as high risk. Seek references of other good merchants from the converted clients Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front. Be a brand ambassador for Paytm Stay Hungry, Stay Humble, Stay Relevant!
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