Senior Business Consultant ASH Production Support

What you will be responsible for: 

• Ensuring the daily production of the Asset Service Hub which bidirectionally exchanges data from third parties (e.g., custodians, brokers, asset managers, fund administrators etc.), the client and SimCorp’s Dimension platform
• Facilitating the root cause analysis for issues through collaboration with the internal and external teams
• Working with external partners’ helpdesks to analyze issues in the SWIFT and non-SWIFT data flows
• Working directly with several internal teams to analyze issues
• Working directly with the third parties to clarify issues
• Monitoring the cases in the ticketing system (currently SalesForce)
• Resolving tickets, including change requests
• Continuously identifying opportunities to improve the production support process and documentation of best practices, with a focus on enhancing efficiency and the overall customer experience
• Providing guidance to junior team members, acting as a multiplicator

What we value:

• Good experience with post trade settlement processes of the buy side
• Understanding what order executions, settlements and reconciliations are
• Knowledge what a SWIFT messages (MT and MX) are and their contents
• Thorough experience in general interfacing, data mapping and information flow issues
• Understanding of general testing processes and requirements in a project
• Experience in production support within asset management / asset servicing industry (SimCorp Dimension or equivalent)
• Experience working for either a custodian or asset servicer in a similar role
• Insight into the business and the IT side of the asset processing world
• Ability to work both freely and collaboratively within global teams
• Ability to navigate in an environment with missing/incomplete information and manage discrepancies
• Communication skills to handle personal, specific business communication
• Fluent in business and technical English

BENEFITS 

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.  

NEXT STEP 

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Paweł Andrzejewski, Talent Acquisition Partner, at pawel.andrzejewski@simcorp.com. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.  

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.  

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.  

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.  

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