Senior Customer Support Consultant

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

Why this role is important to us

SimCorp leverages the most sophisticated risk analytics and portfolio-construction tools on the market, with a globally diverse client base that challenges us to continue innovating. 
SimCorp is currently seeking a qualified professional to join our Customer Support team as a full-time employee.  The position will be based in our Mexico City office.  Candidates should have a minimum of a Master's in Finance, Quantitative Finance, Economics, or 1-2 years of relevant experience with a related degree.  Beyond the opportunity to work directly with clients, team members will gain invaluable industry experience while working in a challenging, yet fun work environment. 
 
What you will be responsible for

• Research and respond to pricing, risk analysis, attribution, and risk modeling questions from clients.  

• Provide structured and custom training for new and existing clients.  

• Assist clients in translating their risk analytics strategies into SimCorp products, while providing helpful insights into SimCorp’s innovative methods.   

• Assist Sales Team members in creating proof-of-concept analysis via portfolio analysis and product demonstrations. 

• Provide expert guidance during evaluations of SimCorp's software products including initial training, day-to-day usage questions, and by supporting the Sales and Product Specialists teams during client trials. 

• Assist sales organization as necessary to facilitate strong client retention and new business development. 

• Collaborate with senior Client Services staff and other SimCorp resources in responding to advanced client inquiries. 

What we value

• Strong written and oral English communication skills.  

• Minimum of a Master's in Finance, Quantitative Finance, Economics, or 1-2 years relevant experience with a related degree.  

• Knowledge with or experience with multi asset class securities (equity, fixed income, FX, and derivatives).   

• Understanding of risk management concepts such as greeks, VaR, and stress testing.  

• Strong educational foundation in math and statistics, familiar with linear and non-linear methods of interpretation in market theory and quantitative disciplines of risk analytics / portfolio construction.  

• Strong computer skills and experience with coding languages (R / Python preferred, Java a plus).  

• Strong ability to problem solve and quickly identify problem resolution for clients.  

• Passion for assisting and teaching clients how to maximize the benefit of SimCorp products.  

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